Recoveries Case Handler

1 week ago


Chester, Cheshire, United Kingdom Connells Group HQ Full time
Job Title: Recoveries Department Team Member

As a valued member of the Connells Group HQ team, you will have the opportunity to work in a dynamic and supportive environment, contributing to the success of our estate agency and property services business.

About the Role:
  • Undertake thorough case reviews and administrative tasks to maximise income recovery and develop effective debt management strategies.
  • Drive the recovery of debt income on cases and maintain open communication with the Management team regarding case progress.
  • Prepare and send professional letters as required, ensuring timely and effective communication with clients.
  • Seek guidance from in-house legal experts when necessary to ensure compliance with regulatory requirements.
Key Responsibilities:
  • Manage new cases from inception to completion, ensuring timely and efficient resolution.
  • Develop in-depth knowledge of cases within the department, identifying areas for improvement and implementing effective solutions.
Requirements:
  • Exceptional attention to detail and organisational skills.
  • An interest in investigating cases and problem-solving, with a strong analytical mindset.
  • Excellent written and verbal communication skills, with the ability to assertively negotiate and persuade.
  • Strong listening, negotiation, and persuasion skills, with a professional telephone manner.
  • A strong work ethic and commitment to delivering high-quality results.
  • Experience in a Recoveries/Collections environment is highly desirable.

As a member of our team, you will have access to ongoing training and development opportunities, enabling you to grow and succeed with us. We are committed to providing a supportive and inclusive work environment, where everyone has the opportunity to thrive.

Connells Group HQ is an equal opportunities employer and welcomes applications from suitably qualified and eligible candidates.



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