AWS Cloud Infrastructure Specialist

7 days ago

Chester, Cheshire, United Kingdom Net2Source Inc. Full time

Job Title: Storage Management Engineer

Job Summary:

We are seeking a highly skilled Storage Management Engineer to join our team at Net2Source Inc. as a Storage Management Engineer. The ideal candidate will have expertise in System Management, NetApp Data ONTAP firmware upgrades, and NetApp Operations Manager (OM) implementations.

Key Responsibilities:

  • System Management and Execution: Design, implement, and manage storage systems to ensure optimal performance and reliability.
  • NetApp Data ONTAP Firmware Upgrades and Recommendations: Upgrade and configure NetApp Data ONTAP firmware to ensure compatibility and optimal performance.
  • NetApp Operations Manager (OM) Implementations and Upgrades: Implement and upgrade NetApp Operations Manager (OM) to ensure real-time monitoring and management of storage systems.
  • Storage and Data Management System Monitoring: Monitor storage and data management systems using NetApp Operations Manager (OM) to identify and resolve issues promptly.
  • On-Site Diagnostics and Hardware Replacement: Perform on-site diagnostics and replace hardware components as needed to ensure minimal downtime.
  • NetApp Global Support Center (GSC) Coordination: Coordinate with NetApp Global Support Center (GSC) to resolve customer issues and provide technical support.
  • Facilitation of GSC Case Resolution: Facilitate the resolution of GSC cases to ensure timely and effective issue resolution.
  • Test Planning and Execution: Plan and execute tests to ensure the quality and reliability of storage systems.
  • Participation in Regularly Scheduled Reviews: Participate in regularly scheduled reviews with customers to ensure satisfaction and identify areas for improvement.
  • Documentation of NetApp Storage Environment: Document the NetApp storage environment to ensure accurate and up-to-date information.

Additional Responsibilities:

  • Provide Weekly Written Status Reports: Provide weekly written status reports on Professional Services being performed under this Service Description.
  • Perform Daily Monitoring and Diagnostics: Perform daily monitoring and diagnostics to ensure the health and performance of storage systems.
  • Provide Details on Local Point of Contact: Provide details on a local point of contact to NetApp for Return Material Authorizations.
  • Coordinate GSC Customer Service Personnel: Coordinate GSC customer service personnel and field resources to solve customer problems.
  • Report on Process and Product Maintenance: Report on process and product maintenance to ensure compliance and optimal performance.
  • Regularly Analyze NetApp Auto Support Diagnostic Data: Regularly analyze NetApp Auto Support diagnostic data to identify trends and areas for improvement.
  • Perform Case Trend Analysis: Perform case trend analysis to identify patterns and areas for improvement.
  • Provide Proactive Service Management: Provide proactive service management, including software and hardware release planning and bug analysis.
  • Analyze Software Patches and Field Alerts: Analyze software patches and field alerts and advise customers on appropriate next steps.
  • Assist with Disaster Recovery Planning: Assist with disaster recovery planning, data archival planning, and data migration planning.
  • Analyze Customer Needs and Recommend Additional Products and Services: Analyze customer needs and recommend additional products and services to meet those needs.
  • Participate in Customer Weekly Change Management Meetings: Participate in customer weekly change management meetings to ensure alignment and effective issue resolution.
  • Assist with NetApp Script Modifications: Assist customers in modifying NetApp scripts to ensure optimal performance and reliability.

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