Recoveries Case Handler
3 days ago
Job Title: Recoveries Case Handler
Job Summary:
We are seeking a highly motivated and detail-oriented Recoveries Case Handler to join our team at Connells Group HQ. As a Recoveries Case Handler, you will be responsible for handling direct branch case reviews, administrative work, optimizing income recovery, and developing indirect and direct debt cases.
Key Responsibilities:
- Manage new cases from inception to completion, ensuring timely and effective resolution.
- Stay up-to-date with day-to-day knowledge of cases within the department, identifying areas for improvement and implementing changes as needed.
- Drive recovery of debt income on cases, utilizing negotiation and persuasion skills to achieve optimal results.
- Keep the Management team informed of case progress, providing regular updates and recommendations.
- Produce template and free-format letters, ensuring accuracy and professionalism.
- Seek guidance from in-house solicitors as needed, ensuring compliance with company policies and procedures.
Requirements:
- Meticulous attention to detail, with a strong focus on accuracy and precision.
- An interest in investigating cases and problem-solving, with a proactive approach to resolving issues.
- Excellent written and assertive communication skills, with the ability to effectively communicate with stakeholders.
- Good listening, negotiation, and persuasion skills, with the ability to build strong relationships with clients and colleagues.
- A strong work ethic, with a commitment to delivering high-quality results in a fast-paced environment.
- A professional telephone manner, with the ability to communicate effectively with clients and colleagues.
- Experience in a Recoveries/Collections environment is preferred, but not required.
About Us:
Connells Group HQ is a leading provider of estate agency and property services in the UK. With a network of over 1,250 branches, we offer a range of services including residential sales and lettings, new homes, mortgage services, surveying, conveyancing, and more. We are an equal opportunities employer and welcome applications from suitably qualified and eligible candidates.
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