Customer Service Director

2 weeks ago


Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full time

About the Role

The Customer Service Manager will play a key role in supporting the Home Manager in the sales process and coordinating all admissions and discharges with the home administrator. This will involve greeting people politely and professionally, ensuring the Front of House team answers the phone in line with Company policy, and managing the process of show rounds and training staff to meet the expected standard.

Key Responsibilities

  • Lead the sales process and coordinate all admissions and discharges with the home administrator.
  • Ensure the Front of House team answers the phone in line with Company policy.
  • Manage the process of show rounds and train staff to meet the expected standard.
  • Undertake competitor analysis to ensure accurate data within the local market.
  • Support the Home Manager to implement local marketing strategy.

About You

To be successful in this role, you will need to live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate will have experience in a previous administration role, with sales experience preferred. You will possess effective interpersonal skills and a professional telephone manner, and be confident in leading, training, and supporting a small team of Customer Service Advisors.

Requirements

  • Experience in a previous administration role, with sales experience preferred.
  • Effective interpersonal skills and a professional telephone manner.
  • Confidence in leading, training, and supporting a small team of Customer Service Advisors.
  • Strong customer relation skills.
  • Ability to prioritize and manage own workload.

About Avery Healthcare

Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK. We believe that the later years of our residents' lives should be as enriching as any other. Our vision of 'creating meaningful lives together' is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes.

What We Offer

  • A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
  • Proof of eligibility to work in the UK.


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