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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Team Jobs - Commercial. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to our clients and ensuring that their needs are met in a timely and professional manner.
Key Responsibilities:
- Serve as the primary point of contact for all inbound calls, delivering exceptional service to customers and engineers.
- Audit invoices and handle close-downs using Simpro software.
- Manage and coordinate engineers' schedules using Google Calendar.
- Update the inspection board with completed works.
- Allocate jobs to engineers and manage them using Business Management Software (Asana).
- Oversee daily reporting and ensure all close-downs and general administration tasks are completed efficiently.
Requirements:
- Experience in the drainage or plumbing industry is a plus.
- Excellent communication skills with a friendly and professional phone manner.
- Proficiency in Excel, Word, PDFs, CRM systems, and other office software.
- Prior experience in a similar customer service role.
- Ability to interact with customers with professionalism, calmness, and compassion.
- Strong multitasking skills and the ability to work independently in a fast-paced environment.
What We Offer:
- A competitive salary.
- A comprehensive benefits package.
- Opportunities for career growth and development.
- A fun and dynamic work environment.
