Customer Service Manager

7 days ago

Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full time
About the Role

We are seeking a well-organised and dedicated individual to join our friendly, award-winning team as Customer Service Manager. As a key member of our Front of House team, you will be responsible for supporting the Manager by taking the lead on the sales process and coordinating all admissions and discharges with the home administrator.

Key Responsibilities
  • Greet people politely and professionally whether in person or by telephone, ensuring a positive first impression for our residents and their families.
  • Ensure the Front of House team answers the phone in line with Company policy, providing excellent customer service and support.
  • Manage the process of show rounds and train staff to manage to the expected standard, ensuring a seamless and enjoyable experience for our residents and their families.
  • Undertake competitor analysis to ensure accurate data within the local market, supporting the Home Manager to implement local marketing strategy.
About You

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must:

  • Have experience in a previous administration role, with sales experience preferred.
  • Possess effective interpersonal skills and a professional telephone manner.
  • Be confident in leading, training and supporting a small team of Customer Service Advisors.
  • Have strong customer relation skills and be able to prioritise and manage own workload.
About Avery Healthcare

As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of 'creating meaningful lives together' is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes.

Please note this role will require a DBS Disclosure check, the cost of which will be met by Avery Healthcare, and proof of eligibility to work in the UK.

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