Customer Service Representative
7 days ago
We are seeking a dedicated and enthusiastic individual to join our team as a Receptionist at Avery Healthcare. As a Receptionist, you will be the first point of contact for our residents, visitors, and staff, providing professional and high-quality customer service.
Key responsibilities will include:
- Answering telephone calls and responding to enquiries, redirecting calls to relevant staff and recording messages accordingly.
- Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
- Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.
To be successful in this role, you will need to have excellent communication skills, both verbal and written, and be confident in using computers. You will also need to have a positive, friendly, and welcoming attitude, as well as previous exposure to problem-solving and client complaints.
Avery Healthcare is a leading provider of luxury elderly care homes in the UK, and we believe that the later years of our residents' lives should be as enriching as any other. Our vision of 'creating meaningful lives together' is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes.
Please note that this role will require a DBS Disclosure check, the cost of which will be met by Avery Healthcare, and proof of eligibility to work in the UK.
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