Customer Service Director
2 months ago
About the Role
The Customer Service Manager will play a key role in supporting the Home Manager in the sales process and coordinating all admissions and discharges with the home administrator. This will involve greeting people politely and professionally, ensuring the Front of House team answers the phone in line with Company policy, and managing the process of show rounds and training staff to meet the expected standard.
Key Responsibilities
- Lead the sales process and coordinate admissions and discharges
- Ensure excellent customer service and a professional telephone manner
- Manage the Front of House team and train staff to meet expectations
- Conduct competitor analysis to ensure accurate data within the local market
- Support the Home Manager in implementing local marketing strategies
About You
To be successful in this role, you will need to live the values of Avery Healthcare, which include caring, supportive, honest, respectful, and accountable. You will also need to have experience in a previous administration role, with sales experience preferred. You should possess effective interpersonal skills, be confident in leading and training a small team, and have strong customer relation skills.
About Avery Healthcare
Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK. Our vision is to create meaningful lives together, and we achieve this through exceptional care and experience in our growing portfolio of over 100 care homes. We are committed to being the preferred choice for residents and employees.
Requirements
- A DBS Disclosure check, the cost of which will be met by Avery Healthcare
- Proof of eligibility to work in the UK
-
Customer Service Manager
4 weeks ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleWe are seeking a well-organised and enthusiastic individual to join our friendly and award-winning team as a Customer Service Manager. As a key member of our team, you will be responsible for supporting the Manager by taking the lead on the sales process and coordinating all admissions and discharges with the home administrator.Key...
-
Customer Service Manager
4 weeks ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleWe are seeking a well-organised and enthusiastic individual to join our friendly and award-winning team as a Customer Service Manager. As a key member of our team, you will be responsible for supporting the Manager by taking the lead on the sales process and coordinating all admissions and discharges with the home administrator.Key...
-
Customer Service Manager
1 month ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleWe are seeking a highly organized and dedicated individual to join our award-winning team as a Customer Service Manager at Avery Healthcare.Your focus will be to support the Manager by taking the lead on the sales process and coordinating all admissions and discharges with the home administrator.Key responsibilities include:Greeting people...
-
Customer Service Manager
1 month ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleWe are seeking a highly organized and dedicated individual to join our award-winning team as a Customer Service Manager at Avery Healthcare.Your focus will be to support the Manager by taking the lead on the sales process and coordinating all admissions and discharges with the home administrator.Key responsibilities include:Greeting people...
-
Customer Service Representative
1 week ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleAs a Receptionist at Avery Healthcare, you will be the first point of contact for our residents, their families, and visitors. Your focus will be on providing exceptional customer service, responding to enquiries, and redirecting calls to relevant staff. You will also be responsible for completing reception-related administration, maintaining...
-
Customer Service Representative
7 days ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeWe are seeking a dedicated and enthusiastic individual to join our team as a Receptionist at Avery Healthcare. As a Receptionist, you will be the first point of contact for our residents, visitors, and staff, providing professional and high-quality customer service.Key responsibilities will include:Answering telephone calls and responding to enquiries,...
-
Customer Service Representative
2 weeks ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleAs a Receptionist at Avery Healthcare, you will be the first point of contact for our residents, families, and visitors. Your primary focus will be to provide exceptional customer service, ensuring a warm and welcoming experience for everyone who enters our care home.Key Responsibilities Answering telephone calls and responding to enquiries in...
-
Customer Service Manager
2 months ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleWe are seeking a well-organised and dedicated individual to join our friendly, award-winning team as Customer Service Manager. As a key member of our Front of House team, you will be responsible for supporting the Manager by taking the lead on the sales process and coordinating all admissions and discharges with the home administrator.Key...
-
Customer Service Manager
2 months ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleWe are seeking a well-organised and dedicated individual to join our friendly, award-winning team as Customer Service Manager. As a key member of our Front of House team, you will be responsible for supporting the Manager by taking the lead on the sales process and coordinating all admissions and discharges with the home administrator.Key...
-
Customer Service Manager
1 month ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleAvery Healthcare is seeking a highly skilled and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for providing exceptional customer service to our residents, their families, and our staff. You will be the first point of contact for our residents and their families, and will be...
-
Customer Service Manager
1 month ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleAvery Healthcare is seeking a highly skilled and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for providing exceptional customer service to our residents, their families, and our staff. You will be the first point of contact for our residents and their families, and will be...
-
Adult Service Coordinator
2 weeks ago
Burley in Wharfedale, Bradford, United Kingdom cv-library.co - Jobboard Full timeAn exciting opportunity has arisen to work with a well-respected Housing Association, providing essential support to tenants.Business Support AdministratorFixed-term contract for 12 monthsSalary: £25,000 per annumWorking hours: 37 hours per weekLocation: Axbridge offices with on-site parkingKey responsibilities:Reporting of Anti-Social Behaviour...
-
Administrative Support Officer
1 week ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleAs a Receptionist at Avery Healthcare, you will be the first point of contact for our residents, their families, and visitors. Your focus will be on providing exceptional customer service, answering telephone enquiries, and responding to messages. You will also be responsible for maintaining the reception area, completing administrative tasks,...
-
Kitchen Assistant
1 week ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeKitchen Assistant**Job Summary:**We are seeking a compassionate and dedicated individual to join our team as a Kitchen Assistant at Avery Healthcare. As a key member of our culinary team, you will play a vital role in supporting the delivery of high-quality food and beverages to our residents.**Key Responsibilities:**• Assist in food preparation and...
-
Receptionist
1 month ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleWe are seeking a compassionate and dedicated individual to join our friendly, award-winning team as a Receptionist. As a key member of our team, you will provide professional, high-quality customer service as the first point of contact within the home, as well as offering a range of administrative services.Key ResponsibilitiesAnswering the...
-
Receptionist
1 month ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleWe are seeking a compassionate and dedicated individual to join our friendly, award-winning team as a Receptionist. As a key member of our team, you will provide professional, high-quality customer service as the first point of contact within the home, as well as offer a range of administrative services.Key ResponsibilitiesAnswering the...
-
Receptionist Coordinator
2 months ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleWe are seeking a compassionate and dedicated individual to join our friendly, award-winning team as a Receptionist. As a key member of our team, you will provide professional, high-quality customer service as the first point of contact within the home, as well as offer a range of administrative services.Key ResponsibilitiesAnswering the...
-
Receptionist
1 month ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleWe are seeking a compassionate and dedicated individual to join our friendly, award-winning team as a Receptionist. As a key member of our team, you will provide professional, high-quality customer service as the first point of contact within the home, as well as offer a range of administrative services.Key ResponsibilitiesAnswering the...
-
Receptionist
1 month ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleWe are seeking a compassionate and dedicated individual to join our friendly, award-winning team as a Receptionist. As a key member of our team, you will provide professional, high-quality customer service as the first point of contact within the home, as well as offering a range of administrative services.Key ResponsibilitiesAnswering the...
-
Receptionist Coordinator
2 months ago
Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full timeAbout the RoleWe are seeking a compassionate and dedicated individual to join our friendly, award-winning team as a Receptionist. As a key member of our team, you will provide professional, high-quality customer service as the first point of contact within the home, as well as offer a range of administrative services.Key ResponsibilitiesAnswering the...