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Sales and Admissions Manager

2 months ago

Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full time

About the Role

The Customer Service Manager will be responsible for supporting the Home Manager in leading the sales process and coordinating all admissions and discharges with the home administrator.

Key Responsibilities

  • Greet visitors and callers in a professional and courteous manner.
  • Ensure the Front of House team answers phone calls in accordance with company policy.
  • Manage the process of conducting show rounds and train staff to meet expected standards.
  • Conduct competitor analysis to ensure accurate market data.
  • Support the Home Manager in implementing local marketing strategies.

About You

To be successful in this role, you will embody the values of Avery Healthcare, including caring, supportive, honest, respectful, and accountable.

Requirements

  • Previous experience in administration or sales is preferred.
  • Effective interpersonal skills and a professional telephone manner are essential.
  • Confidence in leading, training, and supporting a small team of Customer Service Advisors is required.
  • Strong customer relations skills are necessary.
  • Ability to prioritize and manage own workload is essential.

About Avery Healthcare

Avery Healthcare is a leading provider of luxury elderly care homes in the UK, committed to creating meaningful lives for our residents. Our vision is to provide exceptional care and experience throughout our growing portfolio of over 100 care homes.

Requirements for the Role

This position requires a DBS Disclosure check, which will be met by Avery Healthcare. Proof of eligibility to work in the UK is also required.