Client Relations Supervisor

3 weeks ago


Burley in Wharfedale, Bradford, United Kingdom Avery Healthcare Full time
Position Overview:

Avery Healthcare is dedicated to supporting those who care for our residents. We value our committed team members, promote career advancement, and offer a variety of training opportunities along with access to numerous leisure and retail discounts.

We are looking for a well-organized, enthusiastic, and dedicated individual to become part of our friendly, award-winning team as a Client Relations Supervisor.

ROLE RESPONSIBILITIES

As a Client Relations Supervisor, your primary responsibility will be to assist the Manager by leading the sales process and coordinating all admissions and discharges in collaboration with the home administrator.

Your key duties will include:

  • Welcoming individuals in a courteous and professional manner, whether in person or over the phone.
  • Ensuring the Front of House team adheres to company policies when answering calls.
  • Overseeing the process of conducting show rounds and training staff to meet the expected standards.
  • Performing competitor analysis to maintain accurate data within the local market.
  • Assisting the Home Manager in executing the local marketing strategy.

CANDIDATE PROFILE

To excel in this role, you will embody our values of care, support, honesty, respect, and accountability in all your actions.

The ideal candidate will possess:

  • Experience in a prior administrative role, with a preference for sales experience.
  • Strong interpersonal skills and a professional telephone demeanor.
  • Confidence in leading, training, and supporting a small team of Client Service Advisors.
  • Excellent customer relationship management skills.
  • The ability to prioritize and manage your own workload effectively.

ABOUT AVERY HEALTHCARE

As one of the leading providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as fulfilling as any other. Our vision of 'creating meaningful lives together' is achieved through the exceptional care and experience we proudly deliver across our expanding portfolio of over 100 care homes, while establishing ourselves as the preferred choice for both residents and employees.

ADDITIONAL REQUIREMENTS:

This role will necessitate a DBS Disclosure check, the cost of which will be covered by Avery Healthcare. Additionally, proof of eligibility to work in the UK is required.



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