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Client Relations Coordinator
2 months ago
Reporting To:
The Sales Team Leader
Position Summary:
The role is centered around delivering exceptional service to both internal and external clients, ensuring all inquiries are addressed promptly and effectively to meet customer satisfaction.
Key Responsibilities:
- Efficiently managing customer returns
- Collaborating with the Operations Team for customer-facing order updates
- Proactively overseeing the order book
- Addressing post-sales inquiries, including proof of delivery, pricing, and document requests
- Gathering and analyzing customer feedback
- Assisting with visitor reception and telephone inquiries
- Generating reports such as Delivery Performance and Arrears
- Completing customer documentation for auditing purposes
- Distributing Customer Feedback forms and compiling data for analysis
Candidate Profile:
- Proven experience in a dynamic customer service environment
- Strong verbal and written communication abilities
- Keen attention to detail
- Confident and professional telephone demeanor
- Customer-centric approach in all aspects of the role
- Ability to manage multiple tasks and meet deadlines
- Capacity to work independently and prioritize effectively
- Proficient in Microsoft Office applications, including Word and Excel
