Guest Services Coordinator

3 weeks ago


Broadway, Worcestershire, United Kingdom House of George Broadway Full time

We are excited to announce an opportunity for a dedicated Guest Services Coordinator to become a vital part of our team at House of George Broadway.

This role presents a unique chance for an enthusiastic and motivated individual to contribute to the exceptional guest experience at our establishment.

As a Guest Services Coordinator, you will play a crucial role in ensuring our guests receive outstanding service and a memorable experience.

Your responsibilities will include, but are not limited to:

  • Creating a warm, inviting, and lasting impression for all guests.
  • Delivering genuine, attentive, and friendly service that reflects the high standards of House of George.
  • Addressing inquiries regarding check-in/check-out procedures, room availability, and hotel amenities.
  • Maintaining a professional appearance and adhering to the uniform policy.
  • Possessing knowledge of hotel reservation systems is advantageous but not mandatory.
  • Anticipating guests' needs and providing personalized, tailored experiences.
  • Acting as an ambassador for House of George, embodying our values and commitment to excellence.

We are committed to supporting your success from the outset, ensuring you feel welcomed and valued as part of our family. You can count on us to assist you as you embark on your journey with us, making House of George 'Your Place to Shine'.

In return, we offer:

· Generous staff discounts on accommodations, dining, and beverages

· Special room rates for friends and family

· Daily staff meals

· 23 days of paid annual leave, excluding public holidays

· Cycle to Work Scheme

· Company Pension Plan

· Exceptional training and development opportunities

· A workplace that prioritizes employee well-being

If you possess the passion and ambition that distinguishes you from others, and if you can deliver quality service with charm and flair, we invite you to join us in building the finest team in the industry.



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