Guest Services Coordinator

3 weeks ago


Broadway, Worcestershire, United Kingdom House of George Broadway Full time

We are excited to announce an opportunity for a dedicated Guest Services Coordinator to become a part of the vibrant team at House of George Broadway.

This role is perfect for an enthusiastic individual eager to contribute to the exceptional guest experience that defines our establishment.

As a Guest Services Coordinator, you will play a crucial role in ensuring our guests feel welcomed and valued from the moment they arrive. Your responsibilities will include, but are not limited to:

  • Creating a warm, inviting atmosphere that leaves a lasting impression on our guests.
  • Delivering attentive, friendly service that aligns with the high standards of House of George.
  • Addressing inquiries related to check-in/check-out procedures, room availability, and hotel amenities.
  • Maintaining a professional appearance and adhering to the uniform policy.
  • Possessing a good understanding of hotel reservation systems is advantageous but not mandatory.
  • Anticipating guests' needs and providing personalized experiences tailored to their preferences.
  • Acting as a representative of House of George, embodying our core values and commitment to excellence.

We are committed to supporting your success from the outset, ensuring you feel welcomed and integrated into our team from day one. Our aim is to help you thrive in your role and make House of George 'Your Place to Shine'.

In return, we offer:

· Generous staff discounts on accommodations, dining, and beverages

· Special room rates for friends and family

· Daily family-style meals

· 23 days of paid annual leave, excluding public holidays

· Cycle to Work Scheme

· Company Pension Plan

· Outstanding training and professional development opportunities

· A workplace that prioritizes employee well-being

If you possess the passion and ambition that distinguishes you from others, and if you can deliver exceptional service with grace and style, we invite you to join us in building the finest team in the industry.



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