Corporate Receptionist

2 weeks ago

London, Greater London, United Kingdom JLL Full time

About the Role

The Workplace Experience Ambassador team at JLL are responsible for delivering exceptional customer service to internal and external visitors. As a key member of the team, you will be the first point of contact for clients, candidates, and visitors, ensuring a positive and memorable experience.

Key Responsibilities

  • Provide exceptional customer service to internal and external visitors, ensuring a positive and memorable experience.
  • Deliver core front of house services, including sign-in, badging, luggage, lost and found, and deliveries.
  • Receive, direct, and relay telephone, email, and other queries via front of house.
  • Greet, assist, and direct candidates, new hires, visitors, and the general public appropriately.
  • Continually monitor and maintain the highest standards of presentation and functionality across front of house and meeting and event areas.
  • Undertake physical setup of meeting and event spaces, adhering to team guidelines and EHS considerations.
  • Monitor meeting room environments, including furniture, signage, equipment, temperature, fabric, and consumables.
  • Create and maintain up-to-date Outlook, conference room finder, and SharePoint room booking systems for meeting and event spaces.
  • Provide timely, accurate, and personalized responses to meetings and events enquiries.
  • Work flexibly in different settings as part of the team.
  • Coordinate the daily updating of room booking displays in line with local and regional processes.
  • Support and cover other facilities team services as required.

Requirements

  • Experience in reception, concierge, or related field.
  • Previous catering or hospitality experience is desirable.
  • Excellent people skills and ability to interact with a wide range of client staff and demands.
  • Previous experience of working within a high-profile corporate environment.
  • Facilities Management exposure would be beneficial.
  • Fluency in English and local language.
  • Strong PC literacy and proven ability to manage daily activities using various systems.
  • Very high attention to detail.
  • Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
  • Ability to maintain professionalism at all times and be an ambassador of the team.
  • Be an excellent team player with the want to go above and beyond for each other.

About JLL

JLL is a leading global provider of real estate and investment management services. We take pride in our entrepreneurial, inclusive culture, where we succeed together – across the desk and around the globe. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay.

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