Medical Office Coordinator

1 week ago

Wrexham, Wrexham, United Kingdom Strathmore Medical Practice Full time

About the Role

We are seeking a highly skilled and organized Medical Office Coordinator to join our team at Strathmore Medical Practice. As the first point of contact for patients and visitors, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our front desk.

Key Responsibilities

  • Serve patients by greeting and assisting them, scheduling appointments, and maintaining accurate records and accounts.
  • Welcome patients and visitors in person or over the phone, and respond to inquiries in a courteous and efficient manner.
  • Comfort patients by anticipating their needs, answering their questions, and maintaining a clean and welcoming reception area.
  • Help patients in distress by responding to emergencies and providing support.
  • Protect patient confidentiality by maintaining the security and integrity of medical, personal, and financial information.
  • Maintain operations by following established policies and procedures, and reporting any needed changes.
  • Contribute to the team effort by accomplishing related tasks as needed.
  • Provide flexible coverage for absent colleagues and adhere to health and safety procedures.
  • Input patient data into our system, including changes of address.
  • Communicate effectively with patients, staff, and other healthcare professionals.
  • Perform other duties as specified by the Practice Manager, Reception Manager, and Deputy Practice Manager.

Requirements

  • Good communication and interpersonal skills.
  • Ability to deal with stressful situations and prioritize tasks.
  • Flexibility and adaptability in a fast-paced environment.
  • Good time management and organizational skills.
  • Team player with a positive attitude.
  • Good standard of education to GCSE level or equivalent.
  • Medical terminology and knowledge of GDPR are desirable but not essential, as full training will be provided.

About Us

Strathmore Medical Practice is a friendly and supportive team of healthcare professionals dedicated to providing high-quality patient care. We offer a range of benefits, including a sickness bonus scheme, free parking, and a confidential helpline service for staff and their families.

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