Client Engagement Coordinator

3 weeks ago

Bristol, Bristol, United Kingdom Planning Inspectorate Full time

Position Overview

We are seeking enthusiastic individuals who thrive on engaging with both internal and external clients, possess strong attention to detail, and can quickly identify key information.

Our organization places a high value on 'client-centricity', which is evident in our primary strategy to provide exceptional service to a diverse range of clients. The customer service team plays a crucial and dynamic role in delivering front-line support to our clientele.

If you are dedicated to providing outstanding customer service and enjoy working in a collaborative environment, this position offers a fantastic opportunity to join a busy, close-knit, and supportive team.

The Planning Inspectorate has a rich history of ensuring a fair planning process in England. Our work significantly influences individuals' lives, the communities they inhabit, and the broader economy.

We encourage our colleagues to work flexibly and collaboratively, exploring innovative methods to enhance our service delivery.

Role Responsibilities

As a representative of the Inspectorate, you will be the primary point of contact for many of our clients, including Local Planning Authorities, appellants, planning agents, interested parties, and the general public. You will collaborate within a small, supportive team to generate precise and thorough responses to inquiries and complaints, while managing sensitive information responsibly and adhering to legislative standards.

For comprehensive details regarding the role and assessment process, please refer to the attached candidate pack.

Office Attendance Requirements

All office-based positions are located at our designated headquarters. We promote office attendance to enhance collaboration, communication, creativity, and employee well-being. You will be expected to attend the office a minimum of 12 times annually. Depending on your role, more frequent attendance may be necessary to ensure efficient service delivery.

Candidate Profile

Essential Qualifications

  • Exceptional written and verbal communication abilities.
  • Experience in a service delivery or client-focused position.
  • Strong organizational skills with the ability to prioritize and manage a varied workload, meeting deadlines and targets.
  • Capability to work effectively both independently and as part of a team.
  • Analytical and investigative competencies.

Desirable Qualifications

  • Experience in engaging with a variety of internal and external stakeholders.
  • Familiarity with handling Freedom of Information and Subject Access Requests, or a willingness to undergo relevant training.

Behavioral Competencies

During the selection process, candidates will be evaluated against the following competencies:

  • Effective Communication and Influence
  • Decision-Making Skills
  • Quality Service Management
  • Ability to Deliver Results Promptly

Employee Benefits

In addition to a competitive salary, the Planning Inspectorate contributes significantly towards your membership in the Civil Service Defined Benefit Pension scheme. Benefits include:

  • Flexible working arrangements, including options for part-time, compressed hours, and remote work where applicable.
  • A workplace culture that promotes inclusion and diversity.
  • 25 days of annual leave, increasing by one day per year up to a maximum of 30 days after five years, plus an additional privilege day.
  • Generous family-friendly policies.
  • Modern IT equipment that supports seamless remote work and collaboration across teams.

For further details, please refer to our Benefits information pack.

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