Income Officer

2 weeks ago


London, Greater London, United Kingdom Novax Recruitment Ltd Full time

Job Summary:

The Income Officer will serve as the primary point of contact for tenants and their representatives regarding residential rent charges, arrears, and queries. This role requires strong communication and negotiation skills to effectively manage rent collection and arrears reduction.

Key Responsibilities:

  • Manage and resolve tenant queries and issues related to rent charges and arrears in a professional and responsive manner.
  • Negotiate repayment plans with tenants and determine which cases to escalate for further action.
  • Meet targets and objectives to maximize rent collection and reduce arrears, influencing monthly and annual collection performance.
  • Liaise with tenants, external solicitors, and other stakeholders to provide a high-quality service and represent the Council's interests.

Requirements:

  • Knowledge of debt management procedures, including legal processes and rent setting principles.
  • Understanding of equal opportunities in service delivery and provision, with a commitment to promoting diversity and inclusion.
  • Experience in applying housing income collection procedures and policies.

Working for Novax Recruitment Ltd:

As a leading recruitment agency, Novax Recruitment Ltd is dedicated to providing exceptional service and support to our clients and candidates. We are committed to finding the best talent for our clients and helping them achieve their business goals.


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