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Income Officer
2 months ago
We are seeking a highly skilled Income Officer to join our team at Brackenberry Ltd. as we work closely with a Local Authority in Southwark to assist with the appointment of a Income Officer on a 3-month contract, with a high likelihood of extension.
As an Income Officer, you will be responsible for ensuring that customers are referred for debt counselling and welfare benefit advice and services that are appropriate to their needs and service requirements, with a particular emphasis on assisting vulnerable tenants and/or signposting them to Local Support or external support agencies.
Key Responsibilities:
- To ensure that customers are referred for debt counselling and welfare benefit advice and services that are appropriate to their needs and service requirements.
- To take appropriate and timely action on rent arrears cases, closely monitoring and analysing accounts, working closely with relevant agencies and departments to provide sustainable and affordable debt repayments.
- To agree arrears repayment plans after negotiating and evidencing a personal budgeting and affordability assessment with the tenant and their representatives.
- To refer tenants to Local Support for debt/money advice, maximising their income and benefits to pay their rent.
- To take legal action against tenants who persistently breach their repayment agreements, through serving of appropriate notices and following the legal process through to eviction.
Requirements:
- Educated to O level/GCSE standard or similar qualification.
- Knowledge of debt management procedures, including legal process, rent and service charge setting principles.
- Experience in a customer-facing role, ideally in a social housing or income collection environment.
- Experienced in the application of housing income collection procedures and policies.
Important Notes:
- You should be available to work immediately or at short notice.
- You should have the right to work in the U.K.
Brackenberry Ltd. is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunities employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are extended by clients on a longer-term basis and can sometimes become permanent.
We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
