Income Officer

2 weeks ago

London, Greater London, United Kingdom Brackenberry Full time
Job Title: Income Officer

We are seeking a highly skilled Income Officer to join our team at Brackenberry Ltd. As an Income Officer, you will play a crucial role in ensuring that customers are referred for debt counselling and welfare benefit advice and services that are appropriate to their needs and service requirements.

Key Responsibilities:
  • To ensure that customers are referred for debt counselling and welfare benefit advice and services that are appropriate to their needs and service requirements with a particular emphasis on assisting vulnerable tenants and/or signposting them to Local Support or external support agencies.
  • To take appropriate and timely action on rent arrears cases, closely monitoring and analysing accounts, working closely with relevant agencies and departments to provide sustainable and affordable debt repayments.
  • To agree arrears repayment plans after negotiating and evidencing a personal budgeting and affordability assessment with the tenant and their representatives.
  • To refer tenants to Local Support for debt / money advice, maximising their income and benefits to pay their rent.
  • To take legal action against tenants who persistently breach their repayment agreements through serving of appropriate notices and following the legal process through to eviction.
Requirements:
  • Educated to O level/GCSE standard or similar qualification.
  • Knowledge of debt management procedures, including legal process, rent and service charge setting principles.
  • Experience in a customer facing role, ideally in a social housing or income collection.
  • Experienced in the application of housing income collection procedures and policies.
What We Offer:
  • A competitive rate of pay: £19.11 - £24.54 per hour.
  • The opportunity to work with a reputable company, Brackenberry Ltd.
  • A supportive and collaborative team environment.

Please note that you should be available to work immediately or at short notice. You should also have the right to work in the UK.

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