Income Officer

1 month ago

London, Greater London, United Kingdom Brackenberry Full time
Job Title: Income Officer

We are seeking a highly skilled Income Officer to join our team at Brackenberry Ltd. As an Income Officer, you will play a crucial role in ensuring that customers receive the necessary debt counselling and welfare benefit advice and services.

Key Responsibilities:
  • Refer customers to debt counselling and welfare benefit services that meet their needs and service requirements.
  • Monitor and analyse rent arrears cases, working closely with relevant agencies and departments to provide sustainable and affordable debt repayments.
  • Agree arrears repayment plans after negotiating and evidencing a personal budgeting and affordability assessment with the tenant and their representatives.
  • Refer tenants to Local Support for debt / money advice, maximising their income and benefits to pay their rent.
  • Take legal action against tenants who persistently breach their repayment agreements through serving of appropriate notices and following the legal process through to eviction.
Requirements:
  • Educated to O level/GCSE standard or similar qualification.
  • Knowledge of debt management procedures, including legal process, rent and service charge setting principles.
  • Experience in a customer-facing role, ideally in a social housing or income collection.
  • Experienced in the application of housing income collection procedures and policies.

Please note that you should be available to work immediately or at short notice, and have the right to work in the UK.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer.

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