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Building Officer

2 months ago

London, Greater London, United Kingdom Bromford Full time

About the Role

We are seeking a highly skilled and experienced Building Officer to join our Income Management team at Bromford. As a key member of our team, you will play a vital role in ensuring that our customers receive the best possible service and support in relation to income collection and guidance.

Key Responsibilities

  • Provide exceptional customer service and support to customers in relation to income collection and guidance.
  • Work closely with colleagues to ensure that customers receive a seamless and efficient service.
  • Develop and maintain a deep understanding of housing benefit, universal credit, and welfare reform.
  • Collaborate with internal stakeholders to identify and implement process improvements.
  • Contribute to the development and delivery of training programs for colleagues.

Requirements

  • Proven experience in a front-line customer-facing role within a general needs housing environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Full driving licence and access to a vehicle.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.