Building Officer

2 days ago

London, Greater London, United Kingdom Carrington Blake Recruitment Full time
Job Title: Building Officer

Carrington Blake Recruitment is seeking a skilled Building Officer to join our team. As a Building Officer, you will play a crucial role in the effective recovery of service charges and other invoiced sums from leaseholders, freeholders, and shared owners.

Key Responsibilities:
  1. To collect disputed sums, reduce arrears, and where necessary, instigate legal action for recovery by instructing the Council's legal representatives.
  2. To lead on customer enquiries, complaints, and disputes resolution involving making decisions and recommendations, referring cases with more serious implications for the Council to the Team Leaders when necessary.
  3. To follow local and organisational procedures for managing accounts to ensure prompt action is taken to recover outstanding monies on any accounts with unpaid ground rent, service charges, reserve fund, or capital expenditure.
  4. To liaise with LBH Legal Services, Solicitors, Barristers, Estate Agents, Banks, Building Societies, as well as leaseholders, freeholders, and shared owners to obtain the required information to resolve shared ownership and ground rent, major works, service charges, and reserve fund queries, and to recover debts owed to the Council.
  5. To respond to all enquiries, complaints, and disputes, including the provision of written correspondence, within agreed timescales and to the highest quality.
  6. To contact the Council's residents to arrange site inspections in the company of interested parties and other relevant officers from the Service Areas to obtain necessary information used for resolving disputes and contentious cases.
  7. To prepare template correspondence documents to support the Leasehold Services Team's activities, including agreement forms, reminder letters, referral forms, standing order forms, Direct Debit mandates, payment slips, and statements of accounts.
  8. To regularly liaise with the Income and Dispute Resolution Team Leader to discuss complex and contentious cases and propose creative non-standard solutions to resolve issues.
  9. To be responsible for the preparation of any supporting information and evidence to assist with the legal action for the recovery of service charge, major works, ground rent, shared ownership rent, and reserve fund arrears.
  10. To keep up-to-date on the financial position of disputed accounts, and where necessary, carry out investigations to ensure that all payments are correctly applied.
  11. To prepare written reports on the progress of cases and, if appropriate, recommend arrears where settlements could be reached if it appears that legal action would not be cost effective.

Payrate: £27.12 umbrella

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