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Housing Income Officer
2 months ago
About the Role:
BDS Northern is seeking an experienced Housing Income Officer to join our team in South London. As a key member of our team, you will be responsible for managing rent accounts and other housing-related debts, negotiating repayment agreements with tenants, and taking action where such agreements are not maintained.
Key Responsibilities:
- Manage rent accounts and other housing-related debts, ensuring timely and accurate processing.
- Negotiate repayment agreements with tenants, taking into account individual circumstances and needs.
- Prepare and submit cases to the County Court for Possession Hearings and attend court hearings and carry out evictions due to rent arrears.
- Refer residents to welfare benefit and debt support services to ensure they are able to maximize their income.
- Make regular and early contact with all residents in arrears, sometimes outside normal working hours.
- Identify vulnerable residents and make referrals to the resident support team where appropriate.
- Maximize income collection while minimizing the risk of repossession.
- Deliver income management services while demonstrating high standards of customer care.
Requirements:
- Knowledge of housing law, the regulatory framework, and good practice with regards to debt recovery essentials.
- Experience using Dynamic, PCOL, and RentSense will be an advantage.
- Extensive knowledge of welfare benefits and welfare benefit reform.
- Experience of presenting cases to court and knowledge of the court system.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and supportive team.
- Professional development and training opportunities.
