Key Account Manager
8 hours ago
We are seeking an experienced Key Account Manager to join our team at BDO UK. As a Key Account Manager, you will be responsible for developing and driving a portfolio of key accounts, implementing and managing the key account programme infrastructure and tools, and developing and implementing account strategies and best practices.
Key Responsibilities- Implement and manage the key account programme infrastructure and tools.
- Develop and implement account strategies and best practices.
- Support the positioning of the team internally.
- Facilitate partners and staff to adopt and leverage key account best practices as directed by the Key Account Programme Lead.
- Build and manage strong relationships with internal stakeholders – partners, account teams and MSC.
- Keep abreast of company research, industry research and market trends. Share insight, knowledge and management information with the wider account teams.
- Keep up to date with BDO's service offerings as well as build relationships with key stakeholders internally.
- Work with the wider Markets, Sales & Clients (MSC) team including Business Development Managers, Bids and Pursuits and the Client Listening Programme (to ensure client feedback is used and acted on appropriately - to further drive client satisfaction and increase the opportunities identified.
- Drive the recording and measurement of activity including pipeline and billed revenue to demonstrate ROI.
- Develop and drive the reporting on account progress to key stakeholders as directed by the Key Account Programme Lead.
- Leverage MSC tools, resources and marketing programmes in a planned and co-ordinated way, tailored for each account/individual.
- Attend external meetings and extend reach as appropriate (and as agreed with the BDO teams.)
We are looking for someone with experience in a professional service environment with pursuits, business development or account management. You will be able to build relationships at all levels, have experience or willingness to be externally facing and conduct conversations with external stakeholders, be commercially and risk aware, have the ability to listen and demonstrate a curiosity to understand the target entity's business, have experience in the use of CRM, and be resilient and tenacious with the ability to remain positive when working under pressure.
What We OfferWe offer a competitive salary and benefits package, as well as opportunities for career development and growth. We are committed to agile working and offer every colleague the opportunity to work in ways that suit them, their teams, and the task at hand. We also offer a range of multidisciplinary events and dedicated resources to support your career development and well-being.
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