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Key Account Manager
2 months ago
We are seeking an experienced Manager to develop and drive a portfolio of key accounts at BDO UK. As a key member of our team, you will be responsible for implementing and managing the key account programme infrastructure and tools, developing and implementing account strategies and best practices, and supporting the positioning of the team internally.
Key Responsibilities- Implement and manage the key account programme infrastructure and tools.
- Develop and implement account strategies and best practices.
- Support the positioning of the team internally.
- Facilitate partners and staff to adopt and leverage key account best practices as directed by the Key Account Programme Lead.
- Build and manage strong relationships with internal stakeholders – partners, account teams and MSC.
- Keep abreast of company research, industry research and market trends. Share insight, knowledge and management information with the wider account teams.
- Keep up to date with BDO's service offerings as well as build relationships with key stakeholders internally.
- Work with the wider Markets, Sales & Clients (MSC) team including Business Development Managers, Bids and Pursuits and the Client Listening Programme (to ensure client feedback is used and acted on appropriately - to further drive client satisfaction and increase the opportunities identified.
- Drive the recording and measurement of activity including pipeline and billed revenue to demonstrate ROI.
- Develop and drive the reporting on account progress to key stakeholders as directed by the Key Account Programme Lead.
- Leverage MSC tools, resources and marketing programmes in a planned and co-ordinated way, tailored for each account/individual.
- Attend external meetings and extend reach as appropriate (and as agreed with the BDO teams.)
We are looking for someone with experience in a professional service environment with pursuits, business development or account management. You will be able to build relationships at all levels, have experience or willingness to be externally facing and conduct conversations with external stakeholders, and be commercially and risk aware. You will also have the ability to listen and demonstrate a curiosity to understand the target entity's business, experience in the use of CRM, resilience and tenacious with the ability to remain positive when working under pressure, and broad knowledge of accounting services.
What We OfferWe offer a great work-life balance and a career with real purpose. You will be supported to build your career, but also to be yourself in the office. We are committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. We have programmes, resources, and frameworks that provide clarity and structure around career development, and we are proud of our distinctive, people-centred culture.
About BDO UKBDO UK is an accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine – ambitious, entrepreneurially-spirited and high‐growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.
