Senior Account Manager

3 weeks ago


Hampstead, Greater London, United Kingdom GroupNexus Full time £60,000

About GroupNexus

GroupNexus is a leading player in the parking management sector, known for its innovative approach and commitment to excellence. As a forward-thinking company, we value strong relationships and a collaborative work environment.

About the Role

We are seeking a highly skilled Senior Account Manager to join our Account Management team. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering exceptional customer service.

Key Responsibilities

  • Serve as the primary point of contact for all customer account management matters
  • Build and maintain long-lasting client relationships through effective communication and trust-building
  • Negotiate contracts and agreements to maximize profits and drive business growth
  • Identify and deliver on opportunities to grow accounts and extend contracts
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and senior executives
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Develop new business with existing clients and/or identify areas of quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with our Commercial team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

Requirements

  • Proven work experience as an Account Manager, Key Account Manager, or relevant role
  • Previous experience in the parking, property, real estate, or retail sectors
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
  • Good commercial awareness and understanding of the industry
  • Solid experience with CRM software (ideally Salesforce) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple accounts and projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation, and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales, or relevant field


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