Senior Account Manager

1 month ago


Hampstead, United Kingdom CV-Library Full time

Role: Senior Account Manager
Location: London (NW3) / Hybrid
Salary: Up to £60k + car allowance
Full time: Mon - Fri, 9:00am - 5:00pm
Reporting to: Head of Client Operations
About us:
GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey.
About the role:
Due to ongoing growth and investment in people within the business, we are now looking to expand our Client Operations team. As a Senior Account Manager, you will be working with a set of key accounts across a number of different sectors, such as, Leisure, NHS, Retail, Areas of Outstanding Natural Beauty, Education and more. You will be responsible for maintaining and developing strong relationships with our clients, connecting with key team members and stakeholders, managing day to day operational inquiries and more complex issues as and when required. As a Senior Account Manager, you will be responsible for maintaining your client portfolios and also preparing a variety of reports, analysing site performance and enhancing our client relationships. Occasional travel to client sites is expected, so a car allowance is included in this package.
Role requirements:
* Manage complex operational issues relating to the management of car parks within an estate
* Work closely with the Commercial, Implementation, Product and Enforcement teams to retain existing accounts and ensure we are delivering our services to the highest level
* Be a critical point of contact for complex and challenging operational issues
* Providing clients with excellent service and support to develop relationships
* Ensuring awareness of competitor activities within accounts
* Monitoring client satisfaction and adapting approach where required
* Ensuring internal teams and departments provide the highest level of customer service
* Regularly update internal stakeholders on account performance
* Investigating and resolving queries, escalating to the Head of Client Operations when necessary
Person requirements:
* Proven experience as a Senior Account Manager
* Highly organised and have excellent time management
* Able to work under pressure and manage multiple accounts
* Previous Parking, Property, Real Estate and or Retail experience but NOT ESSENTIAL
* Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation
* Excellent commercial awareness
* Solid experience with CRM software (ideally Salesforce) and MS Office (particularly MS Excel)
* Experience delivering client-focused solutions to customer needs
* Proven ability to juggle multiple accounts and projects at a time, while maintaining a keen attention to detail
* Excellent listening, negotiation and presentation abilities
* Strong verbal and written communication skills



  • Hampstead, United Kingdom CV-Library Full time

    Role: Senior Account Manager Location: Hampstead/ Hybrid Salary: Up to £60k + car allowance Hours: Full time, Mon – Fri Reporting to: Head of Account Management About us: Group Nexus is an established, leading player in the parking management sector. We are a fun and forward-thinking company that is sociable, with strong values and a desire to...


  • Hampstead, United Kingdom GroupNexus Full time

    Role: Senior Account ManagerLocation: Hampstead/ HybridSalary: Up to £60k + car allowanceHours: Full time, Mon – FriReporting to: Head of Account ManagementAbout us:Group Nexus is an established, leading player in the parking management sector. We are a fun and forward-thinking company that is sociable, with strong values and a desire to disrupt the...


  • Hampstead, United Kingdom GroupNexus Full time

    Role: Senior Account ManagerLocation: London (NW3) / HybridSalary: Up to £60k + car allowanceFull time: Mon - Fri, 9:00am - 5:00pmReporting to: Head of Client OperationsAbout us:GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture...

  • Account Manager

    1 month ago


    Hampstead, United Kingdom CV-Library Full time

    Role: Account Manager Location: London (NW3) / Hybrid Salary: Up to £45k Hours: Mon - Fri, 9am - 5:00pm Reporting to: Senior Account Manager and Head of Client Operations About GroupNexus: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an...

  • Account Manager

    4 weeks ago


    Hampstead, United Kingdom GroupNexus Full time

    Role: Account ManagerLocation: London (NW3) / HybridSalary: Up to £45kHours: Mon - Fri, 9am - 5:00pmReporting to: Senior Account Manager and Head of Client OperationsAbout GroupNexus:GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional...


  • Hampstead, United Kingdom Davis Mills Full time

    Job Title: Senior Quantity SurveyorJob Summary:We are seeking an experienced Senior Quantity Surveyor to join our team at Davis Mills. The successful candidate will be responsible for managing subcontract accounts, negotiating sub-contract terms and conditions, and conducting monthly valuations.Key Responsibilities:Management of subcontract...


  • Hampstead, United Kingdom CV-Library Full time

    Talent Senior Quantity Surveyor required to commercial run a prime residential scheme. Our client is a building main contractor based in London and entrusted with some of Britain's most prestigious properties. Their proven expertise enables them to solve the demanding and technically difficult issues often raised by new and historic buildings alike. The...


  • Hampstead, United Kingdom CV-Library Full time

    Job summary The Royal Marsden NHS Foundation Trust is the largest comprehensive cancer centre in Europe and is world renowned for cancer treatment and research. The Trust has an outstanding reputation for performance and has delivered a substantial capital programme over the last 5 years (circ £30m p.a.), this has significantly upgrading large areas...


  • Hampstead, Greater London, United Kingdom Davis Mills Full time £18

    Job Title: Senior Construction Quantity SurveyorJob Summary:Talent Senior Quantity Surveyor required to commercial run a prime residential scheme. Our client is a building main contractor based in London and entrusted with some of Britain's most prestigious properties. They have recently secured a £18m new build prime residential project incorporating 2...

  • Assistant Accountant

    1 month ago


    Hampstead, United Kingdom CV-Library Full time

    Assistant Accountant About us: GroupNexus is an established, leading player in the parking management industry. Priding ourselves on a fair approach to parking enforcement, we provide our clients with best-in-industry levels of customer service. From our brand-new state of the art head office in Hampstead, our Finance team are the central to our business...

  • Assistant Accountant

    3 months ago


    Hampstead, United Kingdom GroupNexus Full time

    Assistant AccountantAbout us:GroupNexus is an established, leading player in the parking management industry. Priding ourselves on a fair approach to parking enforcement, we provide our clients with best-in-industry levels of customer service. From our brand-new state of the art head office in Hampstead, our Finance team are the central to our business and...


  • Hampstead, United Kingdom Davis Mills Full time

    Talented Senior Quantity Surveyor required. The successful Senior Quantity Surveyor will be offered a permanent opportunity or can be taken on a freelance (up to £400 a day) basis.We are working alongside a premier provider of construction services to the luxurious residential homes, landmark and heritage building sectors across London and the South East....

  • Senior Sales Manager

    2 weeks ago


    Hampstead, United Kingdom Chancellors Full time

    We are seeking a highly successful and experienced Estate Agent to lead our Hampstead Branch as a Senior Sales Manager.This is an opportunity to join an award-winning Estate Agency that offers a structured career path to regional management level. If you thrive on recognition and strive to excel in everything you do, this is the perfect chance to join a...

  • Senior Sales Manager

    2 months ago


    Hampstead, United Kingdom Chancellors Full time

    We are seeking a highly successful and experienced Estate Agent to join our team as a Senior Sales Manager at Chancellors.This is an excellent opportunity to join a leading Estate Agency that offers a structured career path and rewards excellence.Key Responsibilities:Develop and execute strategies to achieve the largest active market share in the...

  • Senior Sales Manager

    2 months ago


    Hampstead, United Kingdom Chancellors Full time

    We are seeking a highly successful and experienced Estate Agent to join our team as a Senior Sales Manager at Chancellors.This is an excellent opportunity to join a leading Estate Agency that offers a structured career path and rewards excellence.Key Responsibilities:Develop and execute strategies to achieve the largest active market share in the...

  • Senior Sales Manager

    4 weeks ago


    Hampstead, United Kingdom Chancellors Full time

    We are seeking a highly successful and experienced Estate Agent to join our team as a Senior Sales Manager at Chancellors.This is an excellent opportunity to join a leading Estate Agency that offers a structured career path and rewards excellence.Key Responsibilities:Develop and execute strategies to achieve the largest active market share in the...


  • Hampstead, United Kingdom NHS Full time

    About the RoleWe are seeking an experienced Programme Manager to join our Programme Management Office (PMO) team as a Group Head of PMO. The successful candidate will be responsible for providing a PMO service to the Group, through formal leadership of the PMO team, and maintaining relationships across both the host Service Transformation team and the wider...


  • Hampstead, United Kingdom NHS Full time

    About the RoleWe are seeking an experienced Programme Manager to join our Programme Management Office (PMO) team as a Group Head of PMO. The successful candidate will be responsible for providing a PMO service to the Group, through formal leadership of the PMO team, and maintaining relationships across both the host Service Transformation team and the wider...


  • Hampstead, Greater London, United Kingdom Insight Executive Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Project Manager to join our Capital Estates Programme team. The successful candidate will be responsible for managing a portfolio of complex delegated projects from inception to completion, including project management, design, contract administration, site supervision, and commissioning.Key...


  • Hampstead, United Kingdom NHS Full time

    About the RoleWe are seeking an experienced Programme Manager to join our Programme Management Office (PMO) team as a Group Head of PMO. The successful candidate will be responsible for providing a PMO service to the Group, through formal leadership of the PMO team, and maintaining relationships across both the host Service Transformation team and the wider...