Account Executive

3 weeks ago

Hampstead, Greater London, United Kingdom GroupNexus Full time £45,000

About GroupNexus:

GroupNexus is a leading operator in the parking management sector, renowned for its innovative approach and exceptional culture. As a forward-thinking company with strong values, we seek talented individuals who thrive on responsibility and have a strong desire to grow and excel.

About the Role:

We are expanding our Client Operations team due to ongoing growth and investment in people within the business. As a Client Relationship Manager, you will be assigned a set of key accounts across various sectors, including Leisure, NHS, Retail, Areas of Outstanding Natural Beauty, Education, and more. You will be skilled at understanding the unique needs of each business and adapting your approach to exceed their expectations.

Key Responsibilities:

  • Act as the primary point of contact for day-to-day operational matters
  • Provide essential support for Senior Client Relationship Managers
  • Proactively study account performance and identify potential issues
  • Build and maintain strong, long-lasting client relationships
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and senior executives
  • Manage operational issues, both internally and externally
  • Forecast and track key account metrics
  • Prepare reports on account status
  • Investigate and resolve queries, escalating to Senior Client Relationship Managers when necessary

Requirements:

  • Minimum 3 years of previous experience as a Client Relationship Manager
  • Parking, Property, Real Estate, and/or Retail experience is ideal but not essential
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization
  • Good commercial awareness
  • Highly organized and excellent time management
  • Able to work under pressure and manage multiple accounts
  • Solid experience with CRM software (ideally Salesforce) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple accounts and projects at a time, while maintaining a keen attention to detail
  • Excellent communication skills, both written and verbal

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