Customer Relations Consultant
3 weeks ago
We are thrilled to announce a fantastic opportunity to become a part of our Customer Service division as a Customer Service Advisor.
This role is based entirely in our office and involves a full-time commitment of 39 hours each week, including occasional Saturday and bank holiday shifts.
As a Customer Service Advisor, you will engage in a dynamic and diverse work environment where each day presents new challenges. Serving as the initial point of contact for customer inquiries, it is essential to exhibit energy, empathy, and the ability to deliver suitable solutions across a variety of scenarios. You will be welcomed into a committed and supportive team that diligently addresses a high volume of inquiries, feedback, and concerns through multiple communication channels.
Key responsibilities include:
- Addressing and resolving customer inquiries through live chat, telephone, and email.
- Conducting follow-up calls to customers, ensuring no cold calling is involved.
- Collaborating with internal departments and suppliers to address customer concerns.
- Maintaining accurate records to facilitate departmental reporting.
- Participating in meetings to stay informed about the latest company developments.
- Representing our brand positively during customer interactions.
Required experience and skills:
- Previous experience in customer service within a fast-paced setting.
- Familiarity with live chat and customer support ticketing systems is advantageous but not mandatory.
- Capability to deliver outstanding customer service while balancing company interests.
- Confidence in conflict resolution, maintaining composure under pressure.
- Excellent written and verbal communication abilities.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to work independently as well as collaboratively within a team.
We also provide a variety of excellent benefits, including discounts in our stores, complimentary parking for all team members, access to a colleague portal offering additional retail discounts, and much more.
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