Customer Service Consultant

3 weeks ago


Liverpool, Liverpool, United Kingdom Richard Abson Group Full time £31,000

Position: Customer Service Consultant / Service Receptionist

Salary: £29,000 basic (OTE £35,000 - £38,000)

Location: Liverpool

The Richard Abson Group is collaborating with a prestigious automotive dealership in Liverpool to recruit a skilled Customer Service Consultant / Service Receptionist.

This organization is a well-established and respected dealer group in the region, representing multiple brands. They provide opportunities for career advancement, comprehensive support, and exceptional training. The goal is to have you fully trained as an accredited Customer Service Consultant within the first year, which would lead to an increase in your basic salary to over £31,000.

This role presents a fantastic opportunity to engage with a highly successful luxury brand, backed by an exceptional employer committed to investing in your ongoing training and development as the industry transitions towards hybrid and electric vehicles, ensuring they remain at the forefront of the market.

Key Responsibilities:

  • Assist customers with inquiries and provide technical information.
  • Offer updates on vehicle progress.
  • Promote and sell Service Plans and additional services.

Requirements:

  • A minimum of 1 year of experience in a similar role within the main dealer network.
  • A genuine enthusiasm for customer service and sales.

The organization offers a competitive basic salary of £29,000, along with additional uncapped bonuses for hours sold, upselling/cross-selling, and service plan sales, allowing earnings to range between £35,000 and £38,000. The working hours are Monday to Friday from 8am to 5:30pm, with one in four Saturday mornings from 8:30am to 12:30 noon.


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