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Customer Service Director
2 months ago
We are seeking a highly skilled Customer Service Director to join our team at Zachary Daniels, a dynamic and entrepreneurial outdoor sportswear brand. As a key member of our customer service team, you will be responsible for leading and managing a team of customer service representatives, providing coaching, training, and development opportunities to ensure excellent customer service delivery.
Main Responsibilities:
- Lead and Manage a Team: Develop and implement strategies to drive team performance, improve customer satisfaction, and increase efficiency.
- Customer Service Policy Development: Create and maintain customer service policies and standards that align with our brand values.
- Customer Complaint Resolution: Address and resolve customer complaints or concerns in a timely and professional manner, escalating issues when necessary.
- Process Improvement: Identify areas for improvement and implement changes to enhance the customer experience.
- Collaboration and Communication: Work closely with cross-functional teams to address customer pain points and improve overall customer experience.
Requirements and Skills:
- Experience: Proven experience in a similar customer service management role, with a strong track record of success.
- Communication and Problem-Solving Skills: Excellent communication and problem-solving skills, with the ability to convey information clearly and effectively.
- Leadership and Team Development: Strong leadership and team development skills, with the ability to develop and motivate a team.
- Customer-Centric Approach: A customer-centric approach, with a focus on delivering exceptional customer service and experiences.
What We Offer:
- Full-Time, Permanent Position: A full-time, permanent position with a competitive salary and benefits package.
- Generous Staff Discount: A generous staff discount on our products and services.
- Opportunities for Growth and Development: Opportunities for growth and development, with a focus on helping you achieve your career goals.
