Customer Solutions Director

3 weeks ago


Liverpool, Liverpool, United Kingdom PayComplete Full time

About the Role: We are seeking a highly skilled Customer Solutions Director to join our team at PayComplete. As a key member of our leadership team, you will be responsible for delivering tailored solutions to our customers, ensuring their satisfaction and driving business growth.

Key Responsibilities:

  • Customer Relationship Management: Build and maintain strong relationships with our customers, understanding their business needs and technical requirements.
  • Solution Development: Collaborate with our product and engineering teams to develop and implement customer-centric solutions.
  • Project Management: Oversee the end-to-end implementation of solutions, ensuring timely and successful delivery.
  • Team Leadership: Lead and manage our pre-sales and project management teams, setting priorities and KPIs.

Requirements:

  • Leadership Experience: 5+ years of experience in leadership roles, with a proven track record of delivering results.
  • Technical Expertise: Strong technical acumen, with the ability to understand complex hardware and software systems.
  • Communication Skills: Excellent communication and presentation skills, with the ability to translate technical concepts into business value.


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