Architect of Customer Experience Solutions

1 week ago


Liverpool, Liverpool, United Kingdom Equiniti Full time

Equiniti, a leading international provider of shareholder, pension, remediation, and credit technology solutions, seeks an exceptional professional to join its team as an Architect of Customer Experience Solutions. The ideal candidate will be responsible for providing timely and accurate responses to complaints from various stakeholders.

The successful candidate will work collaboratively with the Access Resolutions and Complaints Hub (ARCH) team to provide IDR determinations and fulfill data requests. They will also support the quality and compliance process by checking casework where necessary.

We are offering a salary range of approximately £35,000 - £50,000 per annum, depending on experience, plus benefits including 28 days holiday + Bank Holidays, performance-related bonus, eye care vouchers, life assurance, and MyCSP Discount.

Key Responsibilities:
  • Work collaboratively with stakeholders to resolve complex complaints
  • Support the ARCH team in providing IDR determinations and fulfilling data requests
  • Contribute towards the quality and compliance process by checking casework where necessary

The ideal candidate will have experience in complaint handling, IDR, and SAR, as well as numerate, articulate, and excellent attention to detail. They will also be able to persuade and influence others to achieve agreed objectives and have analytical thinking skills with an enquiring mind.

About Us:

At Equiniti, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.



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