Customer Service Senior Advisor
7 days ago
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and supporting the growth of our business.
Key Responsibilities- Deliver low complexity procurement activities on behalf of CCS customers.
- Provide coaching, performance management, and day-to-day management of a team to achieve high-quality results.
- Act as a subject matter expert within the team, managing by example and demonstrating a demand for new knowledge that supports customer enquiry resolution.
- Develop a competent and capable team of motivated front-line customer service advisers.
- Proactively identify trends and issues in team performance and apply managed interventions through coaching, performance management, and/or training to improve delivery and customer satisfaction.
- Conduct outbound customer contact to support enquiries and develop/identify new and existing business opportunities to provide CCS services.
- Ability to identify trends and issues, understand how to create, read, and action reports and feedback.
- Ability to work as part of a team and with a customer service ethos.
- A strong communicator who can inspire people to reach their potential through holding impactful team meetings, one-to-ones, and other forms of team contact.
- Understands, supports, and is able to embrace targets, KPIs, and objectives as a standard operating tool with excellent analytical, verbal, and written communication skills.
As a member of our team, you will enjoy a range of benefits, including:
- Competitive salary.
- Generous pension scheme.
- Discretionary non-contractual performance-related bonus.
- Working remotely in addition to working in advertised office locations.
- Flexi-time scheme (available for B1-B6).
- Minimum 25 days annual leave to a maximum service-related 30 days excluding bank holidays.
Crown Commercial Service is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. We are committed to attracting, retaining, and investing in talent wherever it is found.
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Customer Service Senior Advisor
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Liverpool, Liverpool, United Kingdom Crown Commercial Service Full timeJob SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of CCS...
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Customer Service Senior Advisor
3 weeks ago
Liverpool, Liverpool, United Kingdom Crown Commercial Service Full timeJob SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of CCS...
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Customer Service Senior Advisor
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Liverpool, Liverpool, United Kingdom Crown Commercial Service Full timeJob SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of CCS...
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Customer Service Senior Advisor
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Liverpool, Liverpool, United Kingdom Crown Commercial Service Full timeJob SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of CCS...
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