Customer Service Ambassador

6 days ago


Liverpool, Liverpool, United Kingdom MSite Full time
About the Role

MSite is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • First-Level Support: Provide timely and effective support to customers via phone, email, and ticketing systems.
  • Ticket Management: Manage and resolve customer issues in a timely and efficient manner, ensuring high levels of customer satisfaction.
  • Collaboration: Work closely with internal teams, including technical support and management, to ensure seamless issue resolution and customer satisfaction.
  • Communication: Maintain clear and open communication channels with customers, providing regular updates on issue resolution and progress.
  • Process Improvement: Contribute to the ongoing improvement of our customer service processes and procedures.
Requirements
  • Excellent Communication Skills: Possess excellent written and verbal communication skills, with the ability to communicate complex technical information to customers.
  • Technical Knowledge: Have a working knowledge of IT service management methodologies and principles.
  • Customer Focus: Demonstrate a passion for delivering exceptional customer service and a commitment to customer satisfaction.
  • Team Player: Be a highly motivated and energetic team player, with the ability to work in a fast-paced environment.
About MSite

MSite is a leading provider of digital identity solutions to the construction industry. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a highly skilled Customer Service Representative to join our team.



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