Customer Service Ambassador

2 months ago


Liverpool, Liverpool, United Kingdom Maersk Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Senior Customer Experience Consultant. As a key member of our global trade team, you will be responsible for delivering exceptional customer service and driving business growth.

Key Responsibilities
  • Act as the primary point of contact for customers, providing timely and effective solutions to their queries and issues.
  • Build strong relationships with customers, understanding their business needs and drivers, and identifying opportunities to increase revenue and promote added value services.
  • Proactively manage customer expectations, ensuring timely and effective resolution of escalated situations and complaints.
  • Collaborate with internal stakeholders to facilitate seamless communication and ensure customer satisfaction.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
Requirements
  • Proven experience in customer service and account management, with a strong track record of delivering exceptional results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities and drive business growth.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong commercial awareness, with the ability to secure sales through service.
About Us

Maersk is a global leader in the shipping and logistics industry, with a strong commitment to customer satisfaction and business growth. We offer a dynamic and supportive work environment, with opportunities for professional development and career advancement.



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