Customer Service Ambassador

2 months ago


Liverpool, Liverpool, United Kingdom Bosch Full time
Job Overview

We are seeking a highly skilled and experienced Customer Service Advisor to join our team at Bosch. As a Customer Service Advisor, you will be responsible for delivering a truly luxury experience to our customers, providing exceptional service and support to ensure their complete satisfaction.

Key Responsibilities
  • Develop a deep understanding of our range of vehicles and services to provide tailored solutions to our customers.
  • Provide prompt, professional, and knowledgeable service through various communication channels.
  • Engage with customers to gain a full understanding of their requirements and deliver a World Class experience.
  • Build professional relationships with our dealer network to ensure high-quality service.
  • Capture, maintain, and ensure the quality of customer data.
  • Identify and highlight any service-related issues, incidents, or trends.
Requirements
  • Significant experience in a high-end, VIP customer service environment.
  • Excellent verbal and written communication skills in English and Mandarin.
  • Good social and interpersonal skills, with strong emotional intelligence.
  • Excellent problem-solving skills and attention to detail.
  • A genuine interest in the Bosch brand and a warm, helpful, and positive approach.
Additional Information

Operational Hours: 7-day shift operation, 07:00 – 18:15. Full-time opportunities available.



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