Hotel Service Ambassador
3 weeks ago
At Mercure Liverpool Atlantic Tower Hotel, we are seeking a highly skilled and dedicated Hotel Service Ambassador to join our Frontline Food and Beverage Team. As a key member of our team, your primary responsibility will be to deliver exceptional customer service, ensuring that our guests have a memorable and enjoyable experience at our hotel.
Main Responsibilities:
- Welcoming and greeting guests in a polite and friendly manner, consistently demonstrating great customer service skills
- Providing information and answering questions about the hotel and its products
- Ensuring that all customer requests and queries are responded to promptly and effectively
- Dealing with guest complaints and reacting in a friendly and efficient manner, always ensuring guest satisfaction
About You:
- Passionate about delivering exceptional customer service and ensuring guest satisfaction
- Positive attitude, with a willingness to learn and adapt to new situations
- Good communication and teamwork skills
- Able to work morning, afternoon, evening, and weekends, as required
What We Offer:
- A competitive salary and benefits package
- The opportunity to work in a fast-paced and dynamic environment
- Regular training and development opportunities to enhance your skills and knowledge
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