Hotel Service Ambassador

3 weeks ago


Liverpool, Liverpool, United Kingdom Mercure Liverpool Atlantic Tower Hotel Full time
Hotel Service Ambassador

At Mercure Liverpool Atlantic Tower Hotel, we are seeking a highly skilled and dedicated Hotel Service Ambassador to join our Frontline Food and Beverage Team. As a key member of our team, your primary responsibility will be to deliver exceptional customer service, ensuring that our guests have a memorable and enjoyable experience at our hotel.

Main Responsibilities:

  • Welcoming and greeting guests in a polite and friendly manner, consistently demonstrating great customer service skills
  • Providing information and answering questions about the hotel and its products
  • Ensuring that all customer requests and queries are responded to promptly and effectively
  • Dealing with guest complaints and reacting in a friendly and efficient manner, always ensuring guest satisfaction

About You:

  • Passionate about delivering exceptional customer service and ensuring guest satisfaction
  • Positive attitude, with a willingness to learn and adapt to new situations
  • Good communication and teamwork skills
  • Able to work morning, afternoon, evening, and weekends, as required

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work in a fast-paced and dynamic environment
  • Regular training and development opportunities to enhance your skills and knowledge

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