Team Leader

5 days ago


Liverpool, Liverpool, United Kingdom Government Recruitment Service Full time
About the Role

We are seeking a highly skilled and experienced Team Leader to join our Customer Services team. As a Team Leader, you will be responsible for leading a team of customer service agents and ensuring that they provide excellent service to our customers.

Key Responsibilities
  • Manage and motivate a team of customer service agents to achieve high levels of customer satisfaction and productivity.
  • Develop and implement effective training programs to ensure that team members have the skills and knowledge needed to provide excellent service.
  • Monitor and analyze customer feedback and use this information to make improvements to our services.
  • Work closely with other teams to ensure that customer needs are met and that our services are aligned with business objectives.
  • Identify and address any issues or concerns that may impact customer satisfaction or team performance.
Requirements
  • Proven experience in a customer service leadership role.
  • Excellent communication and interpersonal skills.
  • Ability to motivate and develop a team of customer service agents.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and advancement.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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