Homelessness Team Leader

1 month ago


Liverpool, Liverpool, United Kingdom Service Care Solutions Full time

Homelessness Team Leader
Liverpool, Merseyside
Temporary
Full Time - Hybrid

We are seeking an experienced and knowledgeable Homelessness Team Leader to join a team in Liverpool as an Out of Hours Homelessness Team leader, on a full-time temporary basis with an initial period of 3 months. The postholder will lead the team to successfully prevent and relieve homelessness, and ensure our statutory functions are carried out effectively in accordance with the legislation, as well as ensure the delivery of excellent customer service across operational housing advice and homelessness functions.
Requirements

  • Extensive experience working in a similar role within Housing Management, including homelessness and housing advice
  • Previous experience of staff management or supervision
  • Detailed knowledge of housing law and practice
  • Knowledge of welfare reform and changes within the benefits system
  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
  • Excellent organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
  • Hardworking, self starter and willing to go the extra mile

Role Expectations

  • To have managerial responsibility within the Housing Options team, to include day to day supervision for designated staff
  • To provide first contact resolutions to customers, maintaining the highest standard of customer service at all times
  • Manage and lead a team of Customer Service Advisors to exceed agreed performance standards and exceptional service delivery
  • To be responsible for a teams performance by monitoring individuals and evaluating their skills and development areas
  • During out of hours the team CSA team leader is responsible for the deployment of resources, to ensure that optimum performance is achieved and urgent contacts / work is allocated
  • Effective deployment of resources, to ensure that optimum performance is achieved
  • handle all customer complaints (verbal & written) to the appropriate resolution, within the agreed timescales
  • To ensure a high standard of conduct and leadership by being a role model, setting the example for others to follow.
  • Develop effective relationships with key partners including other officers, agencies, and contractors
  • Maintain records and documents needed for any Court action. Attend Court hearings where necessary


If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)



  • Liverpool, Liverpool, United Kingdom Service Care Solutions Full time

    Homeless Assessment Officer Liverpool, Merseyside Temporary Full Time - HybridWe are seeking a dedicated and skilled Homeless Assessment Officer to join a team in Liverpool on a full-time temporary ongoing basis. The Homeless Assessment Officer will be a part of a team conducting assessments of those presenting as homeless, identifying problems causing their...


  • Liverpool, Liverpool, United Kingdom DigiKape Full time

    DigiKape Resourcing is a leading recruitment agency, specialising in filling ad hoc shifts and providing temporary and permanent placements for both public and private sectors.About the RoleThe Housing Options Service within the Neighbourhoods and Housing directorate is seeking a skilled professional to join its team as a Prevention and Assessment Officer....


  • Liverpool, Liverpool, United Kingdom saha Full time

    About the RoleAt Saha, we are dedicated to providing comprehensive, high-quality housing services, support, and resettlement for individuals who have experienced homelessness and require assistance with accommodation.Mildmay House is a 47-bed supported accommodation service for single homeless males and females aged 16 upwards. Our clients come from diverse...


  • Liverpool, Liverpool, United Kingdom Leader Recruitment Group Full time

    Are you an experienced Support Practitioner with a focus on providing care to children and adolescents in need? A rewarding opportunity awaits with Leader Recruitment Group, a respected organization dedicated to delivering innovative support services for individuals with complex requirements.Position: Senior Therapeutic Support WorkerLocation:...


  • Liverpool, Liverpool, United Kingdom Riverside Group Full time

    Job Title: People Services Delivery Team LeaderContract Type: Permanent Salary: GBP32,974.74 per annumWorking Hours: 35 hours per weekWorking Pattern: Monday to FridayLocation: LiverpoolIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to...

  • Team Leader

    2 months ago


    Liverpool, Liverpool, United Kingdom Forward Trust Full time

    Team Leader - The Brink Location: Liverpool Salary: GBP27,992 per annum Offering an excellent benefits package, a friendly and supportive team, and opportunities for professional and personal development, we are looking for a Team Leader to manage AD-PASS Brink of Change and The Volunteer Coordinator element of our community-based services in Liverpool The...

  • Team Leader

    2 months ago


    Liverpool, Liverpool, United Kingdom DHL Supply Chain Full time

    Pay Rate: £26,812.50Contract Type: Permanent (Full-Time)Shift patterns: Various shift patterns to various start time - Any 5 from 7, 4 on 4 off Location: Liverpool - L24 1YDPLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.Ready for your career to take...

  • Culinary Team Leader

    3 weeks ago


    Liverpool, Liverpool, United Kingdom ATG Entertainment Full time

    Culinary Team Leader - LiverpoolPosition OverviewATG Entertainment is a leader in the live entertainment sector, dedicated to delivering exceptional experiences for audiences through innovative productions and outstanding service.The Liverpool Empire Theatre, renowned as the largest two-tier theatre in the UK, showcases a variety of touring productions,...

  • Culinary Team Leader

    3 weeks ago


    Liverpool, Liverpool, United Kingdom ATG Entertainment Full time

    Culinary Team Leader - LiverpoolPosition OverviewATG Entertainment is a leader in the live entertainment sector, dedicated to transforming creative visions into remarkable experiences. Our commitment to excellence allows us to provide outstanding performances across our renowned venues, complemented by exceptional service.The Liverpool Empire Theatre,...


  • Liverpool, Liverpool, United Kingdom JS Selection Full time

    Water Treatment Engineering Team LeaderAre you an experienced Engineering Team Leader with a background in water treatment systems? If you possess supervisory skills and have expertise in managing water treatment facilities, we invite you to explore this opportunity.Compensation and Benefits:Competitive salary up to £43,000, with an additional 10-15%...

  • Team Leader

    24 hours ago


    Liverpool, Liverpool, United Kingdom Riverside Full time

    About the RoleWe are seeking an experienced HR Operations Manager to join our People Services team at Riverside. As a key member of our team, you will be responsible for leading, coordinating, and planning the delivery of first-line support to colleagues and managers on all aspects of the employee lifecycle.Key ResponsibilitiesCoordinate, allocate, and...


  • Liverpool, Liverpool, United Kingdom Leader Recruitment Group Full time

    Are you an experienced Support Practitioner dedicated to enhancing the lives of children and adolescents in need of assistance? A remarkable opportunity awaits with Leader Recruitment Group, a respected organization committed to delivering innovative care solutions for individuals with complex requirements.Position Title: Senior Therapeutic Support...

  • Culinary Team Leader

    3 weeks ago


    Liverpool, Liverpool, United Kingdom ATG Entertainment Full time

    Culinary Team Leader - LiverpoolPosition OverviewAs a key member of our culinary team, the Culinary Team Leader will oversee all facets of food preparation within our pizzeria. This role is vital in ensuring the creation of fresh, hand-stretched pizzas alongside a variety of delectable menu offerings, including antipasti platters, salads, and exquisite...

  • Deputy Team Leader

    1 month ago


    Liverpool, Liverpool, United Kingdom Keoghs LLP Full time

    Deputy Team Leader (Complex Casualty Claims) - Drive Impact and Excellence Are you ready to step into a pivotal role at Keoghs? As our Deputy Team Leader, you'll play a crucial part in achieving team targets and operational excellence. Here's why this opportunity stands out: Why Keoghs?Culture: Join a team that values continuous growth and encourages...


  • Liverpool, Liverpool, United Kingdom Leader Recruitment Group Full time

    About Leader Recruitment Group Leader Recruitment Group is dedicated to connecting exceptional individuals with rewarding opportunities in the care sector. We understand the importance of finding the right fit for both candidates and organizations, ensuring a positive and impactful experience for all. About the Role: Senior Residential Care Worker We are...


  • Liverpool, Liverpool, United Kingdom Carbon60 Full time

    Position OverviewMechanical Team Leader - Commercial Plumbing and HeatingLocation: Aintree, LiverpoolContract Type: 52 WeeksWorking Hours: Monday to Thursday 07:30 - 17:00, Friday 07:30 - 15:00Carbon60 is a leading name in the mechanical, plumbing, and electrical engineering sector, recognized for delivering exceptional engineering solutions across the UK....


  • Liverpool, Liverpool, United Kingdom Leader Recruitment Group Full time

    Are you an experienced Support Practitioner with a focus on providing care to children and adolescents? An exciting opportunity awaits with Leader Recruitment Group, where you can make a meaningful difference in the lives of young individuals facing complex challenges.Position: Senior Therapeutic Support WorkerLocation: LiverpoolCompensation: £13.40 per...

  • Deputy Manager

    7 days ago


    Liverpool, Liverpool, United Kingdom Leader Recruitment Group Full time

    About the Role:We are seeking a highly skilled and experienced Deputy Home Manager to join our team at Leader Recruitment Group. As a Deputy Home Manager, you will be responsible for the delivery of quality care services and strategic planning for developments within the home.Key Responsibilities:Lead a team of professionals to provide therapeutic care and...


  • Liverpool, Liverpool, United Kingdom Premier Technical Recruitment Full time

    Job OverviewElectrical Installation Team LeaderLocation: HalewoodSalary: £42,588 + overtime + comprehensive benefits + real opportunities for career advancementOur client, a leader in delivering high-quality electrical and control systems, primarily serving the automotive industry, is looking for a skilled and motivated Electrical Installation Team Leader...


  • Liverpool, Liverpool, United Kingdom Riverside Group Full time

    About the RoleWe are seeking an experienced HR Operations Manager to lead our People Services Delivery Team. As a key member of our HR team, you will be responsible for coordinating and delivering transactional HR advice and support to our colleagues and managers.Key ResponsibilitiesLead, coordinate, plan, and support the delivery of first-line support to...