Current jobs related to Team Leader - Liverpool, Liverpool - Government Recruitment Service
-
Hub Team Manager
3 weeks ago
Liverpool, Liverpool, United Kingdom Leader Engineering Full timeAbout Leader EngineeringWe are a leading recruitment agency with a strong reputation for delivering exceptional results. With over 20 years of experience, we have built a team of passionate professionals who are dedicated to helping our clients achieve their goals.Job DescriptionWe are seeking a highly motivated and experienced Hub Team Leader to join our...
-
Hub Team Manager
3 weeks ago
Liverpool, Liverpool, United Kingdom Leader Engineering Full timeAbout Leader EngineeringWe are a leading recruitment agency with a strong reputation for delivering exceptional results. With over 20 years of experience, we have built a team of passionate professionals who are dedicated to helping our clients achieve their goals.Job DescriptionWe are seeking a highly motivated and experienced Hub Team Leader to join our...
-
Team Lead
1 month ago
Liverpool, Liverpool, United Kingdom Leader Engineering Full time{"title": "Team Lead", "content": "About Leader EngineeringWe are a leading recruitment agency with a strong focus on energy recruitment. With over 20 years of experience, we have built a reputation for honesty and informed partnerships. Our goal is to create a collaborative and supportive environment that fosters growth and development.Job DescriptionWe are...
-
Team Lead
1 month ago
Liverpool, Liverpool, United Kingdom Leader Engineering Full time{"title": "Team Lead", "content": "About Leader EngineeringWe are a leading recruitment agency with a strong focus on energy recruitment. With over 20 years of experience, we have built a reputation for honesty and informed partnerships. Our goal is to create a collaborative and supportive environment that fosters growth and development.Job DescriptionWe are...
-
Barista Team Leader
4 weeks ago
Liverpool, Liverpool, United Kingdom Reha Team Hannover Full timeJoin Our Team as a Barista MaestroWe are seeking a skilled and passionate Barista Maestro to join our team at Costa Coffee. As a Barista Maestro, you will be responsible for creating an exceptional customer experience, crafting high-quality beverages, and leading a team of Baristas to achieve excellence.Key Responsibilities:Lead a team of Baristas to deliver...
-
Barista Team Leader
4 weeks ago
Liverpool, Liverpool, United Kingdom Reha Team Hannover Full timeJoin Our Team as a Barista MaestroWe are seeking a skilled and passionate Barista Maestro to join our team at Costa Coffee. As a Barista Maestro, you will be responsible for creating an exceptional customer experience, crafting high-quality beverages, and leading a team of Baristas to achieve excellence.Key Responsibilities:Lead a team of Baristas to deliver...
-
Team Leader
1 month ago
Liverpool, Liverpool, United Kingdom CSL Full timeJob Title: Team LeaderCSL Seqirus is seeking a highly skilled Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of manufacturing professionals and ensuring the smooth operation of our Primary Manufacturing departments.Key Responsibilities:Lead a team of manufacturing professionals to achieve departmental goals and...
-
Team Leader
1 month ago
Liverpool, Liverpool, United Kingdom CSL Full timeJob Title: Team LeaderCSL Seqirus is seeking a highly skilled Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of manufacturing professionals and ensuring the smooth operation of our Primary Manufacturing departments.Key Responsibilities:Lead a team of manufacturing professionals to achieve departmental goals and...
-
Team Leader
4 weeks ago
Liverpool, Liverpool, United Kingdom CSL Full timeJob Title: Team LeaderCSL Seqirus is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of manufacturing professionals and ensuring the smooth operation of our Primary Manufacturing departments.Key Responsibilities:Lead a team of manufacturing professionals to achieve...
-
Team Leader
4 weeks ago
Liverpool, Liverpool, United Kingdom CSL Full timeJob Title: Team LeaderCSL Seqirus is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of manufacturing professionals and ensuring the smooth operation of our Primary Manufacturing departments.Key Responsibilities:Lead a team of manufacturing professionals to achieve...
-
Team Leader
3 weeks ago
Liverpool, Liverpool, United Kingdom CSL Full timeJob Title: Team LeaderCSL Seqirus is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of manufacturing professionals and ensuring the smooth operation of our Primary Manufacturing departments.Key Responsibilities:Lead a team of manufacturing professionals to achieve...
-
Team Leader
3 weeks ago
Liverpool, Liverpool, United Kingdom CSL Full timeJob Title: Team LeaderCSL Seqirus is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of manufacturing professionals and ensuring the smooth operation of our Primary Manufacturing departments.Key Responsibilities:Lead a team of manufacturing professionals to achieve...
-
Team Leader
4 weeks ago
Liverpool, Liverpool, United Kingdom CSL Full timeJob Title: Team LeaderCSL Seqirus is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of manufacturing professionals and ensuring the smooth operation of our Primary Manufacturing departments.Key Responsibilities:Lead a team of manufacturing professionals to achieve...
-
Team Leader
4 weeks ago
Liverpool, Liverpool, United Kingdom CSL Full timeJob Title: Team LeaderCSL Seqirus is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of manufacturing professionals and ensuring the smooth operation of our Primary Manufacturing departments.Key Responsibilities:Lead a team of manufacturing professionals to achieve...
-
Team Leader
3 weeks ago
Liverpool, Liverpool, United Kingdom CSL Full timeJob Title: Team LeaderCSL Seqirus is seeking a highly skilled Team Leader to join our team in Primary Manufacturing. As a key member of our department, you will be responsible for leading a team of professionals to ensure the successful delivery of our products.Responsibilities:Lead a team of professionals to achieve departmental goals and objectives.Develop...
-
Team Leader
4 weeks ago
Liverpool, Liverpool, United Kingdom Atlas Hotels Full timeJoin Atlas Hotels as a Team LeaderHours: 40 hours across 5 days per week, £80 per hourAbout the Role:We are seeking a highly motivated and organized Team Leader to join our team at the Hampton by Hilton Liverpool- City Centre. As a Team Leader, you will be responsible for ensuring that our team members are in the right place at the right time, and you will...
-
Team Leader
1 month ago
Liverpool, Liverpool, United Kingdom Card Factory Full time{"title": "Team Leader", "content": "Job OverviewCard Factory is seeking a Team Leader to join our successful team. As a Team Leader, you will play a key part in driving the success of our stores, supporting the Store Manager in delivering commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key...
-
Team Leader
1 month ago
Liverpool, Liverpool, United Kingdom Card Factory Full time{"title": "Team Leader", "content": "Job OverviewCard Factory is seeking a Team Leader to join our successful team. As a Team Leader, you will play a key part in driving the success of our stores, supporting the Store Manager in delivering commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key...
-
Team Leader
4 weeks ago
Liverpool, Liverpool, United Kingdom Atlas Hotels Full timeJoin Atlas Hotels as a Team LeaderHours: 40 hours across 5 days per week, £80 per hourAbout the Role:We are seeking a highly motivated and organized Team Leader to join our team at the Hampton by Hilton Liverpool- City Centre. As a Team Leader, you will be responsible for ensuring that our team members are in the right place at the right time, and you will...
-
Team Leader
3 weeks ago
Liverpool, Liverpool, United Kingdom CSL Full timeJob Title: Team LeaderCSL Seqirus is seeking a highly skilled Team Leader to join our team in Primary Manufacturing. As a key member of our department, you will be responsible for leading a team of professionals to ensure the successful delivery of our products.Responsibilities:Lead a team of professionals to achieve departmental goals and objectives.Develop...
Team Leader
2 months ago
Job Title: Team Leader - Customer Services
Job Reference: Not Applicable
Location: Remote
Job Type: Part-time
Hours: 32 hours per week
Shift Options:
- Wednesday - 12:30 - 21:00
- Thursday - 12:30 - 21:00
- Friday - 12:30 - 21:00
- Saturday - 8:45 - 17:15
Job Summary:
We are seeking a highly skilled and experienced Team Leader to join our Customer Services team. As a Team Leader, you will be responsible for leading a team of customer service agents and ensuring that they provide excellent service to our customers.
Key Responsibilities:
- Manage your team's productivity and customer service quality.
- Manage your team's HR, including behavioural and performance deficiencies effectively.
- Improve performance and develop your team to reach their full potential.
- Ensure full contribution to achieving individual, team and unit targets.
- Work with the senior team, contributing to the management of the unit.
- During periods of high demand, directly answer phone calls and emails from our customers.
- Deal with initial call escalations for agents, serving difficult customers or those with complex needs to determine if early resolution can be achieved, referring promptly to Customer Experience team if unable to do so.
- Deal with customer complaints and aim to resolve issues without needing to progress to formal complaints response procedure.
- Work collaboratively with the HEO Customer Experience Team to identify any staff training needs and enable acceptable performance levels and quality.
- Proactively maintain and build your leadership skills and knowledge of relevant subjects.
- Complete and provide management information data for trend analysis.
- Communicate effectively with your teams to ensure that policies and procedures are understood and implemented.
- Build effective working relationships with key internal and external stakeholders.
- Report to the SEO Operations Manager. Delivering against leadership and customer satisfaction targets.
- Work in a flexible, hardworking and professional environment that supports health and wellbeing in the workplace.
Requirements:
- Proven experience in a customer service leadership role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong leadership and management skills.
- Ability to build effective working relationships with internal and external stakeholders.
