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Travel Consultant
2 months ago
Job Summary:
Succeed Recruitment Solutions is seeking an experienced Business Travel Consultant to join our team on a remote basis. As a Business Travel Consultant, you will be responsible for handling live customer travel issues outside of standard office hours, maintaining awareness of budgets and SLAs, and advising on best value carriers.
Key Responsibilities:
- Handle customer travel issues, including amendments, cancellations, and schedule changes
- Maintain awareness of budgets and SLAs, and advise on best value carriers
- Quickly and effectively solve issues related to travel disruption, flight cancellations, and emergencies
- Stay up-to-date with changes within the travel sector, including crisis and industrial action
- Maintain an outstanding level of customer service
Requirements:
- Previous business travel reservations experience is essential
- In-depth GDS knowledge and an excellent understanding of fares and ticketing
- Able to work independently and use own initiative to resolve problems and find a solution
- Highly organized with attention to detail and the ability to plan, prioritize, and multitask under pressure
- Strong communication skills
- Willingness to work a varied 24/7 shift pattern
About the Company:
Succeed Recruitment Solutions is a leading provider of travel management solutions, with a dedicated team of Business Travel Consultants and a global presence. We offer a competitive salary, bonus, and excellent industry benefits.
