Travel Manager
6 hours ago
About the Role
We are seeking an experienced Assistant Manager to join our successful teams in our branches. As a key member of our management team, you will assist the branch manager in coaching and developing a team of consultants, ensuring that the company's high standards are maintained.
You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch, motivating the team to deliver exceptional customer service and maximise sales and overall profitability.
Key Responsibilities
- Maximise sales and assist the branch manager in ensuring the overall profitability of the branch
- Assist with the effective day-to-day operation of the retail branch and foreign exchange bureau
- Assist with the supervision, coaching, and development of branch staff
- Identify and meet customers' needs by providing exceptional customer service at all times
- Participate in promotional events and activities to increase exposure of the branch
- Use social media to promote offers, generate customer engagement, and sales leads
- Lead by example in achieving individual sales targets and objectives
- Assist and support the branch manager to achieve maximum staff productivity while ensuring staff motivation is maintained
- Ensure that excellent customer service experience is provided at all times
- Attend managers' meetings, conferences, and other promotional events as required
- Effectively perform administrative duties
- Undertake any other duties that may fall into the job criteria
- Conform with all company policies and procedures, including health and safety
- Treat all employees, customers, and suppliers with dignity and respect
Competencies
- Ability to coach, develop, and motivate a team
- Ability to work towards individual and team sales targets
- Excellent communication and customer service experience
- Good accuracy and numerical skills with the ability to understand and interpret financial statistics
- Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
- Ability to assist with the development of employees to maximise job satisfaction and performance
- Competent IT skills
Experience
- At least 2 years' experience as a Travel Consultant
- A proven sales record
- Passionate about travel and tourism
- Excellent travel product knowledge with a good working knowledge of tour operator systems
- Good sales and presentation skills
- Customer-focused
- Problem-solving
- Good leadership skills and experience of working within a supervisory role
- Good organisational and time-management skills
- Excellent communication skills
- A recognised travel qualification (desirable)
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