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Customer Relations Coordinator

2 months ago

Liverpool, Liverpool, United Kingdom Equiniti Full time

Job Title: Complaint Administrator

Company: Equiniti

Equiniti is a prominent provider of innovative customer service solutions, dedicated to enhancing client satisfaction across various sectors.

Role Overview: We are seeking a Complaint Administrator to effectively manage client grievances and ensure their resolution in a professional and efficient manner.

Key Responsibilities:

  • Interact with clients to understand their issues and deliver appropriate solutions.
  • Work closely with internal departments to fulfill client requirements.
  • Keep precise records of client communications and resolutions.
  • Enhance customer service methodologies continuously.

Required Skills:

  • Strong verbal and written communication abilities.
  • Proficient in analytical thinking and problem-solving.
  • Background in customer service or a similar domain.

Equiniti is committed to fostering an inclusive workplace that values diversity. We provide a supportive environment for all employees.