Client Relations Agent for Aviation Services
3 weeks ago
Overview
At Menzies Aviation, our commitment to excellence has been our driving force since 1833. We pride ourselves on being a vital partner in the global aviation sector, providing essential logistics services across more than 250 locations in 58 countries and on 6 continents.
Central to our success are our dedicated team members.
Role Purpose
The Customer Operation Agent plays a crucial role in ensuring high performance in all facets of Customer Services and processing, fulfilling the expectations of our airline partners while adhering to health and safety standards and best practices in line with company policies.
Key Responsibilities
- Deliver outstanding Customer Service in accordance with Menzies and airline-specific standards to guarantee customer satisfaction throughout their experience.
- Verify customers' travel documents alongside appropriate identification to ensure compliance with regulatory authorities.
- Manage the processing of customers and their baggage using both automated and manual systems, adhering to airline-specific protocols, including those related to excess baggage and unique customer programs.
- Facilitate the boarding of customers onto flights while strictly following safety and security regulations.
- Guide customers safely and efficiently onto and off the aircraft.
For a comprehensive overview of the responsibilities associated with this role, please refer to the detailed job description provided.
Safety, Security, and Compliance:
You are expected to take reasonable care of your own health and safety, as well as that of others while performing your duties. It is essential to execute your tasks in accordance with the training and information provided, as well as any specific workplace health and safety guidelines.
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