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Aviation Operations Coordinator

2 months ago

London, Greater London, United Kingdom Line Up Aviation Full time

About Line Up Aviation

Line Up Aviation is a Global Aviation Charter Company that offers unparalleled round-the-clock service to esteemed clients worldwide.

We are searching for an ambitious and forward-thinking Operations Executive to join our dynamic Operations / Flight Management team and assist in achieving our objectives.

Key Responsibilities

  • Provide support on all aspects of a flight once a sale has been made.
  • Manage all aspects of charter trips from liaising with our external partners such as aircraft operators, FBOs, handling companies, catering, ground transportation and other external travel partners.
  • Proactively communicate with clients on operational restrictions (e.g., weather restrictions, slots, AOGs and permit issues) and seek and offer suitable alternative options.
  • Book and follow up on ancillary services requested by the client, such as ground transportation and additional services.
  • Maintain timely, factual, and accurate communication with clients on all aspects of their flight to ensure that client expectations are always fully aligned with reality.
  • Provide seamless customer service to develop rapport with customers and drive customer retention.

Requirements

  • At least 2 years' experience in an operations role, preferably in aviation or dealing with HNW individuals.
  • Excellent customer service and negotiation skills.
  • Hands-on experience with CRM software and MS Office (MS Excel & Zoho in particular).
  • Your experience includes skilfully handling difficult and demanding situations while ensuring that the customers' experience is seamless.
  • You're proactive, service-driven, a keen team player, and possess excellent interpersonal skills.
  • Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
  • You're able to maintain accuracy, strong attention to detail, and deliver punctually even when working under pressure.

Desired Skills

  • Desired (but not essential) previous working experience within an aviation company.
  • Familiar with European aviation.
  • European Language.