Clinical Operations Administrator

4 weeks ago

Peterborough, Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

Position Overview

The North West Anglia NHS Foundation Trust is in search of a Clinical Operations Administrator to provide essential support to the Divisional Operations Manager, Service Manager, Matron for Theatres, Anaesthetics, Pain and Pre-Assessment, and the Clinical Leads for Anaesthetics.

We are looking for a proactive, enthusiastic individual with substantial experience in assisting senior management. While prior experience in a comparable position is advantageous, it is crucial that you are approachable, exceptionally organised, and capable of surpassing expectations. You will be a collaborative team member with outstanding attention to detail, adept at functioning under pressure and adhering to tight deadlines.

Proficiency in all Microsoft Office applications is mandatory. Familiarity with electronic ordering systems and workforce management tools is beneficial but not required.

Key Responsibilities

In this capacity, you will deliver comprehensive administrative support to the Divisional Operations Manager, Service Manager, Matron, and Clinical Leads.

Your role will involve assisting CBU Leadership by concentrating on key performance indicators related to workforce management, financial oversight, operational performance, and quality governance, while acting as the primary point of contact for the team, ensuring effective communication across all levels.

You will also be responsible for managing intricate electronic calendars, including daily workload adjustments, and preparing agendas, briefing documents, and precise action notes/minutes for meetings.

About Our Organization

We are committed to promoting diversity and inclusivity within our workforce and warmly encourage applications from individuals of all backgrounds, particularly those from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our dedication to supporting our employees, we offer a variety of benefits, including:

  • Generous annual leave starting at 27 days, increasing to 29 days after five years of service and 33 days after ten years of service, in addition to national Bank Holidays (pro-rata for part-time staff);
  • Membership in the NHS Pension Scheme;
  • Flexible working arrangements;
  • Enhanced pay rates for unsociable hours, including night shifts, weekends, and bank holidays;
  • Opportunities for professional development and training to facilitate career progression;
  • Wellbeing initiatives and activities to foster a healthy work environment;
  • Access to in-house physiotherapy services;
  • On-site dining facilities offering subsidised meals;
  • Subsidised staff parking;
  • Complimentary bus travel to and from work within designated areas.

We strive to cultivate a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us in making a positive impact in our community.

Job Responsibilities

For further details regarding the role, please refer to the job description for a comprehensive list of duties and responsibilities.

Candidate Profile

Education

Essential

  • Educated to GCSE level standard or equivalent (must include Mathematics and English)

Desirable

  • NVQ Level 4 in Business Administration (or equivalent)

Experience

Essential

  • Proven experience as an administrator supporting senior staff or as a personal assistant
  • Experience in facilitating meetings, both in-person and virtual, including agenda preparation, document distribution, and maintenance of action trackers

Desirable

  • Experience within the NHS environment
  • Familiarity with electronic ordering systems

Skills

Essential

  • Strong organisational and time management capabilities
  • Proficient in Microsoft Office software including Word, Excel, PowerPoint, Outlook, and Teams
  • Advanced and accurate typing skills for generating reports and correspondence, including live note-taking

Abilities

Essential

  • Ability to work independently with minimal supervision, prioritising tasks and managing workload proactively
  • Competence in managing electronic calendars and email accounts
  • Capability to produce complex, accurate documentation (including letters, reports, action trackers, and other documents) with a high level of precision and attention to detail
  • Ability to deliver high-quality written and verbal communication to staff at all levels

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