Sales Operations Assistant Manager
3 weeks ago
We are currently seeking an Assistant Manager for Sales Operations to support a renowned global lifestyle beauty brand. This role is pivotal in managing operations across the UK and Europe.
The successful candidate will oversee a dedicated team of three, with two members located in London and one in Paris. This is an exciting opportunity to join a growing organization.
Key Responsibilities- Lead the UK/EU Sales Operations team, ensuring timely processing of orders in line with established service level agreements (SLAs) and accurate entry into the ERP system.
- Develop a comprehensive understanding of customer needs to facilitate informed prioritization.
- Establish and nurture relationships with customer Supply Chain and EDI teams to ensure effective execution of purchase orders.
- Collaborate with Supply Planning and Logistics to gain insights into stock arrival schedules, aiding in informed order fulfillment decisions.
- Work closely with Demand Planning to uphold allocation strategies for new product launches and ensure timely deliveries.
- Design and implement standard operating procedures (SOPs) for sales order management, ensuring adherence across various teams.
- Maintain proactive communication with commercial partners and third-party vendors regarding order status updates.
- Oversee month-end Sales Operations processes to finalize financial records, adjusting open sales orders as necessary and ensuring all shipments are invoiced correctly.
- Experience: A minimum of 3 years in Customer Operations, Order Management, Supply Chain, or related fields.
- Leadership Skills: Proven experience in a managerial or leadership role is essential.
- Commercial Acumen: Strong understanding of customer service principles and practices.
- Adaptability: Ability to navigate changing priorities and manage multiple demands in a fast-paced environment.
- Technical Skills: Proficiency in ERP systems and Microsoft Office Suite (Excel, Word, PowerPoint).
This role offers a hybrid working arrangement with two days in the office. Occasional travel to Paris may be required.
Compensation: Competitive salary up to £50,000, along with excellent benefits and perks.
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