Sales Operations Assistant Manager

3 weeks ago


London, Greater London, United Kingdom Investigo Full time
Position Overview

We are currently seeking an Assistant Manager of Sales Operations for a renowned global lifestyle beauty brand. This role is pivotal in overseeing the sales operations for the UK and Europe.

In this position, you will lead a team of three, with two members located in London and one in Paris. This is an exciting opportunity to be part of a growing organization.

Key Responsibilities:
  • Oversee the EU/UK Sales Operations team, ensuring timely processing of all orders within the defined service level agreements (SLAs) and accurate entry into the ERP system.
  • Develop a comprehensive understanding of customer needs to prioritize effectively.
  • Establish and maintain robust relationships with customers' Supply Chain and EDI teams to ensure the precise execution of purchase orders through the ERP system.
  • Collaborate with Supply Planning and Logistics teams to gain insights into incoming stock timelines, aiding in informed order fulfillment decisions.
  • Work closely with Demand Planning to uphold allocation strategies for new product launches and ensure timely deliveries to all clients.
  • Create and implement standard operating procedures (SOPs) for all sales order management aspects, ensuring adherence across various teams.
  • Maintain proactive communication with Commercial, Retail Partners, and Third-Party Vendors to keep stakeholders informed about order status.
  • Lead month-end Sales Operations processes to finalize financial records, adjusting open sales orders to the appropriate periods and ensuring all shipped orders are invoiced correctly.
Candidate Profile:
  • Experience: A minimum of 3 years in Customer Operations, Order Management, Supply Chain, or related fields.
  • Leadership Skills: Proven experience in a managerial or leadership role is essential.
  • Commercial Acumen: Strong understanding of customer service principles and practices.
  • Adaptability: Ability to manage changing priorities and multiple demands in a fast-paced environment.
  • Technical Skills: Proficiency in ERP systems and Microsoft Office Suite (Excel, Word, PowerPoint).

This role offers a hybrid working model, requiring two days in the office.

Salary is competitive, with excellent benefits and perks.


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