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Sales Operations Assistant Manager
2 months ago
We are currently seeking an Assistant Manager for Sales Operations to join a renowned global lifestyle beauty brand. This role will focus on the UK and European markets, providing an exciting opportunity to be part of a growing organization.
The successful candidate will oversee a dedicated team of three, including two members located in London and one in Paris. This is a pivotal moment for the company, and your leadership will be crucial.
Key Responsibilities- Lead the EU/UK Sales Operations team, ensuring timely processing of all orders within established service level agreements (SLAs) and accurate entry into the ERP system.
- Develop a comprehensive understanding of customer needs to facilitate informed prioritization.
- Establish and nurture relationships with customer Supply Chain and EDI teams to guarantee precise execution of purchase orders through the ERP system.
- Collaborate with Supply Planning and Logistics to gain insights into incoming stock timelines, aiding in effective order fulfillment decisions.
- Work closely with Demand Planning to uphold allocation strategies for new product launches and ensure timely deliveries to all clients.
- Design and implement standard operating procedures (SOPs) for sales order management, ensuring adherence across various teams.
- Maintain proactive communication with Commercial teams, Retail Partners, and Third-Party Vendors to keep stakeholders informed about order status.
- Oversee month-end Sales Operations processes to finalize financial records, adjusting open sales orders as necessary and ensuring all shipped orders are invoiced correctly.
- Experience: A minimum of 3 years in Customer Operations, Order Management, Supply Chain, or related fields.
- Leadership Skills: Proven experience in a managerial or leadership role is essential.
- Commercial Acumen: Strong understanding of customer service principles and practices.
- Adaptability: Ability to manage changing priorities and multiple demands in a fast-paced environment.
- Technical Skills: Proficiency in ERP systems and Microsoft Office Suite (Excel, Word, PowerPoint).
This role offers a hybrid working arrangement, requiring two days in the office and occasional travel to Paris.
Compensation: Competitive salary up to £50,000, along with excellent benefits and perks.
